Occasionally, the HTC Desire 21 pro displays the Authentication Problem message when ever you try to connect to a Wi-Fi network. This sort of error message can possibly be caused by a lot of places. So, so that you’re able to connect properly to the Wifi network with your HTC Desire 21 pro, we decided to produce this tuto. So we will see together what to do and where to look to resolve this problem of Wifi authentication. We will see at first what you have to do on the HTC Desire 21 pro. Finally, we will see what it is important to do and check on your Wifi box.
What to do when the HTC Desire 21 pro has an authentication problem on the Wifi network
Forget the Wifi network on your HTC Desire 21 pro
Whenever the Wi-Fi network to which you wish to connect has been changed since your last authentication, your HTC Desire 21 pro may display the message: Authentication or authentication error . Whenever the issue comes from there, the solution is quite simple. Simply forget about the Wifi network in your HTC Desire 21 pro. To do this, go to the settings of the Wifi network and keep pressed on the network in question. You will after that have the option to choose the option: Forget this network . Once it’s done, you’re able to try again to connect to the Wifi network. In the event that the issue is not fixed, go to the next step.
Press the box button
Whether your box is Orange, Bouygues Telecom, SFR or Numéricable, it may happen to have a issue of authentication Wifi on the HTC Desire 21 pro because the box is not in Synchronization mode . If you wish to activate the synchronization mode of your box, it is extremely simple. You should find a synchronization button to press. When ever this is done, a light will normally start blinking. You may after that try to reconnect to the Wifi network with your HTC Desire 21 pro. Whenever it still doesn’t function, go to the next trick.
Retype Password
Occasionally the authentication problem comes from the solution you type the Wifi network password. In truth, it is sometimes subtle to type a password Wifi on its HTC Desire 21 pro. We for that reason advise you to try all the following possibilities:
- Type the code without spaces or hyphens
- Type the password in uppercase
- Type the password in lowercase
Restart your box
As in several laptop problems, the solution is sometimes extremely simple. In truth, 80% of the laptop problems are solved by restarting the machine. We therefore advise you to restart your box and your HTC Desire 21 pro. Then try to reconnect with your HTC Desire 21 pro.
Check box settings
Whenever non-e of the prior solutions did function, the problem could be found to be on the box of your provider. It will for that reason be important to go in the parameters of the box and to check if perhaps the system of key is in WPA / WPA2 . Whenever this is not the case, choose this option. Then try to connect your HTC Desire 21 pro again to Wifi. Whenever the authentication issue remains, we advise that you contact your service provider or a telephone store.
