Sometimes, the Alcatel One Touch Idol 4 displays the Authentication Problem message when you try to connect to a Wi-Fi network. This sort of error message can possibly result from several places. So, so that you may connect properly to the Wifi network with your Alcatel One Touch Idol 4, we decided to produce this tuto. So we will find out together what to do and where to look to resolve this problem of Wifi authentication. We will see at initially what you must do on the Alcatel One Touch Idol 4. At last, we will see what it is required to do and check on your Wifi box.
How to proceed when the Alcatel One Touch Idol 4 has an authentication problem on the Wifi network
Forget the Wifi network on your Alcatel One Touch Idol 4
In cases where the Wi-Fi network to which you desire to connect has been changed since your last authentication, your Alcatel One Touch Idol 4 may display the text: Authentication or authentication error . In cases where the problem comes from there, the solution is quite easy. Just forget about the Wifi network in your Alcatel One Touch Idol 4. To get this done, go to the settings of the Wifi network and keep pressed on the network in question. You will then have the option to select the option: Forget this network . Once it’s completed, you may try again to connect to the Wifi network. If perhaps the problem is not resolved, go to the next section.
Press the box button
Whether your box is Orange, Bouygues Telecom, SFR or Numéricable, it might happen to have a problem of authentication Wifi on the Alcatel One Touch Idol 4 because the box is not in Synchronization mode . If you want to activate the synchronization mode of your box, it is incredibly basic. You should find a synchronization button to press. When this is completed, a light will most of the time start blinking. Youre able to then try to reconnect to the Wifi network with your Alcatel One Touch Idol 4. In cases where it still will not function, go to the next trick.
Retype Password
Sometimes the authentication problem originates from the way you type the Wifi network password. In fact, it is sometimes subtle to type a password Wifi on its Alcatel One Touch Idol 4. We for that reason advise you to try all the following possibilities:
- Type the code without spaces or hyphens
- Type the password in uppercase
- Type the password in lowercase
Restart your box
As in many pc problems, the solution is from time to time incredibly simple. In fact, 80% of the pc problems are solved by restarting the machine. We therefore advise you to restart your box and your Alcatel One Touch Idol 4. After that try to reconnect with your Alcatel One Touch Idol 4.
Check box settings
In cases where none of the previous answers did function, the problem might be found to be on the box of your provider. It will for that reason be required to go in the parameters of the box and to test whenever the system of key is in WPA / WPA2 . In cases where this is not the case, select this option. After that try to connect your Alcatel One Touch Idol 4 again to Wifi. In cases where the authentication problem persists, we suggest that you contact your service provider or a telephone retail store.
