At times, the Neffos X9 displays the Authentication Problem message when ever you try to connect to a Wi-Fi network. This sort of error message can possibly originate from several places. So, so that you’re able to connect properly to the Wifi network with your Neffos X9, we decided to produce this tuto. So we will discover together what to do and where to look to solve this issue of Wifi authentication. We will see at initially what you have to do on the Neffos X9. At last, we will see what it truly is required to do and check on your Wifi box.
How to proceed when the Neffos X9 has an authentication problem on the Wifi network
Forget the Wifi network on your Neffos X9
If the Wi-Fi network to which you want to connect has been changed since your last authentication, your Neffos X9 may display the text message: Authentication or authentication error . If the trouble comes from there, the solution is fairly simple. Just forget about the Wifi network in your Neffos X9. To do this, go to the settings of the Wifi network and keep pressed on the network in question. You will then have the option to choose the option: Forget this network . When it is carried out, you’re able to try again to connect to the Wifi network. If perhaps the trouble is not solved, go to the next step.
Press the box button
Whether your box is Orange, Bouygues Telecom, SFR or Numéricable, it may happen to have a trouble of authentication Wifi on the Neffos X9 because the box is not in Synchronization mode . If you would like to activate the synchronization mode of your box, it truly is extremely simple. You should find a synchronization button to press. When this is carried out, a light will normally start blinking. You’re able to then try to reconnect to the Wifi network with your Neffos X9. If it still will not work, go to the next trick.
Retype Password
At times the authentication problem originates from the method you type the Wifi network password. Indeed, it truly is sometimes subtle to type a password Wifi on its Neffos X9. We for that reason advise you to try all the following possibilities:
- Type the code without spaces or hyphens
- Type the password in uppercase
- Type the password in lowercase
Restart your box
As in many computer problems, the solution is oftentimes extremely simple. Indeed, 80% of the computer problems are solved by restarting the machine. We therefore recommend you to restart your box and your Neffos X9. Then try to reconnect with your Neffos X9.
Check box settings
If none of the previous answers did work, the problem could be found to be on the box of your provider. It will for that reason be required to go in the parameters of the box and to test if the system of key is in WPA / WPA2 . If this is not the case, choose this option. Then try to connect your Neffos X9 again to Wifi. If the authentication trouble persists, we suggest that you contact your service provider or a telephone retail store.
