At times, the Neffos C5 displays the Authentication Problem message when ever you try to connect to a Wi-Fi network. This sort of error message can potentially be caused by several places. So, so that youre able to connect properly to the Wifi network with your Neffos C5, we decided to write this guide. So we will discover together what to do and where to look to solve this problem of Wifi authentication. We will see at first of all what you need to do on the Neffos C5. Finally, we will see what it can be necessary to do and check on your Wifi box.
How to proceed when the Neffos C5 has an authentication problem on the Wifi network
Forget the Wifi network on your Neffos C5
If the Wi-Fi network to which you wish to connect has been changed since your last authentication, your Neffos C5 may display the message: Authentication or authentication error . If the problem comes from there, the answer is very simple. Just forget about the Wifi network in your Neffos C5. To get this done, go to the settings of the Wifi network and keep pressed on the network in question. You will after that have the option to select the option: Forget this network . When it is carried out, youre able to try again to connect to the Wifi network. In the event that the problem is not resolved, go to the next section.
Press the box button
Whether your box is Orange, Bouygues Telecom, SFR or Numéricable, it may possibly happen to have a problem of authentication Wifi on the Neffos C5 because the box is not in Synchronization mode . If you want to activate the synchronization mode of your box, it can be extremely basic. You should find a synchronization button to press. When ever this is carried out, a light will normally start blinking. You can after that try to reconnect to the Wifi network with your Neffos C5. If it still will not work, go to the next trick.
Retype Password
At times the authentication problem originates from the method you type the Wifi network security password. In fact, it can be sometimes subtle to type a security password Wifi on its Neffos C5. We consequently advise you to try all the following possibilities:
- Type the code without spaces or hyphens
- Type the security password in uppercase
- Type the security password in lowercase
Restart your box
As in lots of pc problems, the solution is sometimes extremely simple. In fact, 80% of the pc problems are solved by restarting the machine. We therefore recommend you to restart your box and your Neffos C5. After that try to reconnect with your Neffos C5.
Check box settings
If non-e of the prior solutions did work, the problem could possibly be found to be on the box of your provider. It will consequently be necessary to go in the parameters of the box and to check in the event that the system of key is in WPA / WPA2 . If this is not the circumstance, select this option. After that try to connect your Neffos C5 again to Wifi. If the authentication problem persists, we suggest that you contact your service provider or a telephone store.
