You have just acquired an Motorola Moto X 2 and when you turn it on, it displays the following error text message: SIM card not recognized. From time to time the Motorola Moto X 2 does not recognize the SIM card and displays this message. In this case, it is not necessarily necessary to bring the Motorola Moto X 2 directly back. Certainly, there are several tips to solve this issue. We will therefore discover in this article, what are the things to do and verify in order that the SIM card is recognized on your Motorola Moto X 2.
How to proceed when ever the SIM card is not recognized on my Motorola Moto X 2
In cases where the SIM card is not recognized on your Motorola Moto X 2, below is a list of things that could help you determine the source of the issue, discover repairing the issue.
Clean SIM card
One of the first things to do if the SIM card is not recognized on your Motorola Moto X 2 is to clean it up. In truth, it may possibly happen that dirt partially prevents the contact between the SIM card and the phone. To wash it, pass a small dab of cloth over it and check if it is not damaged.
Check the location of the SIM card on your Motorola Moto X 2
From time to time the issue may possibly sourced from the location of the SIM card. In truth, it often happens that small metal plugs that most of the time have to come in contact with the SIM card are a little bit relaxed. When this is the case, this prevents the Motorola Moto X 2 from reading the SIM card. To solve this issue, you simply need to thicken the SIM a little by gluing 1 or two pieces of tape at the back.
Test the SIM card on another cellphone
To find out if the issue originates from the SIM card, you can actually test it on another phone and you will have your answer. If it is not recognized on other devices, you can actually change the SIM card.
Try another SIM card on your Motorola Moto X 2
In cases where the two previous steps do not give anything, it’s necessary to test another SIM card to find out whenever the issue originates from the card. Certainly, whenever other SIM card function on the Motorola Moto X 2, it’s because the issue originates from the card. Otherwise, it’s at the level of the cellphone that we will have to look.
Verify that your Motorola Moto X 2 is not Simlocker
If you have tried several SIM cards on the Motorola Moto X 2 and none are recognized, the cellphone could possibly be Simlocker. This means that the Motorola Moto X 2 will recognize just the SIM card of a specific operator. In this case, you have to unlock it. You will find without a hassle a lot of provide on the web that could do that.
Check that the problem doesn’t sourced from the ROM installed on the Motorola Moto X 2
This part mainly concerns the people who root the Motorola Moto X 2 to install a ROM that is not original. In cases where this is actually what you have done, be aware that the unrecognized SIM card issue is quite common after setting up fresh ROMs. We suggest that you reinstall an original ROM and re-test it.
In cases where nothing works
In cases where all the above solutions do not work, we recommend you to bring your Motorola Moto X 2 and the SIM card back to 1 of your operator’s shops.
