At times, the Motorola Moto G5S displays the Authentication Problem message when ever you try to connect to a Wi-Fi network. This kind of error message can possibly be caused by several places. So, so that you may connect properly to the Wifi network with your Motorola Moto G5S, we decided to write this guide. So we will discover together what to do and where to look to solve this issue of Wifi authentication. We will see at first what you need to do on the Motorola Moto G5S. At last, we will see what it is actually required to do and check on your Wifi box.
How to proceed when the Motorola Moto G5S has an authentication problem on the Wifi network
Forget the Wifi network on your Motorola Moto G5S
If perhaps the Wi-Fi network to which you want to connect has been changed since your last authentication, your Motorola Moto G5S may display the text: Authentication or authentication error . If perhaps the problem comes from there, the solution is fairly simple. Simply forget about the Wifi network in your Motorola Moto G5S. To achieve this, go to the settings of the Wifi network and keep pressed on the network in question. You will then have the option to select the option: Forget this network . When it’s carried out, you may try again to connect to the Wifi network. If the problem is not resolved, go to the next step.
Press the box button
Whether your box is Orange, Bouygues Telecom, SFR or Numéricable, it might happen to have a problem of authentication Wifi on the Motorola Moto G5S because the box is not in Synchronization mode . If you want to activate the synchronization mode of your box, it is actually very basic. You should find a synchronization button to press. When ever this is carried out, a light will most of the time start blinking. You can actually then try to reconnect to the Wifi network with your Motorola Moto G5S. If perhaps it still doesn’t work, go to the next trick.
Retype Security password
At times the authentication problem comes from the technique you type the Wifi network security password. Certainly, it is actually sometimes subtle to type a security password Wifi on its Motorola Moto G5S. We for that reason advise you to try all the following possibilities:
- Type the code without spaces or hyphens
- Type the security password in uppercase
- Type the security password in lowercase
Restart your box
As in lots of computer problems, the solution is oftentimes very simple. Certainly, 80% of the computer problems are solved by restarting the machine. We therefore advise you to restart your box and your Motorola Moto G5S. Then try to reconnect with your Motorola Moto G5S.
Check box settings
If perhaps none of the prior answers did work, the problem could possibly be found to be on the box of your provider. It will for that reason be required to go in the parameters of the box and to test whenever the system of key is in WPA / WPA2 . If perhaps this is not the case, select this option. Then try to connect your Motorola Moto G5S again to Wifi. If perhaps the authentication problem remains, we recommend that you contact your service provider or a telephone store.
