You have just acquired an Moto Z 2 and when you turn it on, it displays the following error text message: SIM card not recognized. Sometimes the Moto Z 2 does not recognize the SIM card and displays this message. In this case, it is not necessarily important to bring the Moto Z 2 directly back. Certainly, there are a lot of tips to solve this issue. We will therefore see in this tuto, what are the things to do and check to ensure the SIM card is recognized on your Moto Z 2.
How to proceed when the SIM card is not recognized on my Moto Z 2
In cases where the SIM card is not recognized on your Moto Z 2, below is a list of things that could help you determine the source of the issue, see repairing the issue.
Clean SIM card
One of the first things to do if the SIM card is not recognized on your Moto Z 2 is to wash it up. Actually, it may happen that dirt partially prevents the contact between the SIM card and the phone. To wash it, pass a small dab of cloth over it and check if it is not damaged.
Check the tracking of the SIM card on your Moto Z 2
Sometimes the issue may be caused by the tracking of the SIM card. Actually, it often occurs that little metal plugs that most of the time have to come in contact with the SIM card are a little bit relaxed. When this is the case, this prevents the Moto Z 2 from reading the SIM card. To solve this issue, you just simply have to thicken the SIM a little by gluing 1 or two pieces of tape at the back.
Test the SIM card on a different smartphone
To find out if the issue originates from the SIM card, youre able to test it on a different phone and you will have your answer. In case it is not recognized on other devices, youre able to change the SIM card.
Try another SIM card on your Moto Z 2
In cases where the two previous steps do not give anything, it can be important to test a different SIM card to find out in the event that the issue originates from the card. Certainly, in the event that other SIM card function on the Moto Z 2, it can be because the issue originates from the card. Otherwise, it can be at the level of the smartphone that we will have to look.
Check that your Moto Z 2 is not Simlocker
When you have tried a lot of SIM cards on the Moto Z 2 and non-e are recognized, the smartphone could be Simlocker. This means that the Moto Z 2 will recognize simply the SIM card of a specific operator. In this case, you have to unlock it. You will find without a hassle a lot of provide on the web that could do that.
Check that the problem does not be caused by the ROM installed on the Moto Z 2
This part mainly concerns the people who root the Moto Z 2 to install a ROM that is not initial. In cases where this is actually what you have carried out, be aware that the unrecognized SIM card issue is quite common after installing fresh ROMs. We recommend that you reinstall an initial ROM and re-test it.
In cases where nothing works
In cases where all the above solutions do not work, we advise you to bring your Moto Z 2 and the SIM card back to 1 of your operator’s shops.
