At times, the BQ Aquaris E5 displays the Authentication Problem message when ever you try to connect to a Wi-Fi network. This sort of error message can possibly come from several places. So, so that you may connect properly to the Wifi network with your BQ Aquaris E5, we decided to write this tuto. So we will observe together what to do and where to look to resolve this issue of Wifi authentication. We will see at 1st what you have to do on the BQ Aquaris E5. Finally, we will see what it’s necessary to do and check on your Wifi box.
How to proceed when the BQ Aquaris E5 has an authentication problem on the Wifi network
Forget the Wifi network on your BQ Aquaris E5
If perhaps the Wi-Fi network to which you desire to connect has been changed since your last authentication, your BQ Aquaris E5 may display the text: Authentication or authentication error . If perhaps the problem comes from there, the solution is quite easy. Simply forget about the Wifi network in your BQ Aquaris E5. To achieve this, go to the settings of the Wifi network and keep pressed on the network in question. You will then have the option to select the option: Forget this network . When it’s done, you may try again to connect to the Wifi network. If perhaps the problem is not solved, go to the next step.
Press the box button
Whether your box is Orange, Bouygues Telecom, SFR or Numéricable, it might happen to have a problem of authentication Wifi on the BQ Aquaris E5 because the box is not in Synchronization mode . If you wish to activate the synchronization mode of your box, it’s incredibly simple. You should find a synchronization button to press. When ever this is done, a light will most of the time start blinking. Youre able to then try to reconnect to the Wifi network with your BQ Aquaris E5. If perhaps it still doesn’t work, go to the next trick.
Retype Security password
At times the authentication problem originates from the way you type the Wifi network security password. In fact, it’s sometimes subtle to type a security password Wifi on its BQ Aquaris E5. We for that reason advise you to try all the following possibilities:
- Type the code without spaces or hyphens
- Type the security password in uppercase
- Type the security password in lowercase
Restart your box
As in many pc problems, the solution is from time to time incredibly simple. In fact, 80% of the pc problems are solved by restarting the machine. We therefore recommend you to restart your box and your BQ Aquaris E5. After that try to reconnect with your BQ Aquaris E5.
Check box settings
If perhaps non-e of the previous solutions did work, the problem could be found to be on the box of your provider. It will for that reason be necessary to go in the parameters of the box and to test whenever the system of key is in WPA / WPA2 . If perhaps this is not the circumstance, select this option. After that try to connect your BQ Aquaris E5 again to Wifi. If perhaps the authentication problem continues, we suggest that you contact your service provider or a telephone retail store.
