You have just bought an Aquaris E5 HD and when you turn it on, it displays the following error text message: SIM card not recognized. Oftentimes the Aquaris E5 HD does not recognize the SIM card and displays this message. In this circumstance, it is not necessarily necessary to bring the Aquaris E5 HD directly back. Indeed, there are a lot of tips to solve this trouble. We will therefore find out in this content, what are the stuff to do and confirm to ensure the SIM card is recognized on your Aquaris E5 HD.
What to do when the SIM card is not recognized on my Aquaris E5 HD
In cases where the SIM card is not recognized on your Aquaris E5 HD, below is a list of stuff that will help you identify the source of the trouble, find out repairing the trouble.
Clean SIM card
One of the first stuff to do if the SIM card is not recognized on your Aquaris E5 HD is to wash it up. In fact, it may happen that dirt partially prevents the contact between the SIM card and the phone. To wash it, pass a small dab of cloth over it and check if it is not damaged.
Check the location of the SIM card on your Aquaris E5 HD
Oftentimes the trouble may sourced from the location of the SIM card. In fact, it often happens that small metal plugs that most of the time have to come in contact with the SIM card are a bit relaxed. When this is the case, this prevents the Aquaris E5 HD from reading the SIM card. To solve this trouble, you just simply need to thicken the SIM a little by gluing 1 or two pieces of tape at the back.
Test the SIM card on a different cellphone
To find out if the trouble comes from the SIM card, you may test it on a different phone and you will have your answer. In case it is not recognized on other devices, you may modify the SIM card.
Try another SIM card on your Aquaris E5 HD
In cases where the two previous steps do not give anything, it truly is necessary to test a different SIM card to find out whenever the trouble comes from the card. Indeed, whenever other SIM card function on the Aquaris E5 HD, it truly is because the trouble comes from the card. Otherwise, it truly is at the level of the cellphone that we will have to look.
Verify that your Aquaris E5 HD is not Simlocker
If you have tried a lot of SIM cards on the Aquaris E5 HD and none are recognized, the cellphone could be Simlocker. It indicates that the Aquaris E5 HD will recognize just the SIM card of a specific operator. In this circumstance, you have to unlock it. You will find without a hassle a lot of provide on the net that will do that.
Check that the problem will not sourced from the ROM installed on the Aquaris E5 HD
This part mainly concerns the people who root the Aquaris E5 HD to install a ROM that is not initial. In cases where this is actually what you have carried out, be aware that the unrecognized SIM card trouble is quite common after setting up new ROMs. We recommend that you reinstall an initial ROM and re-test it.
In cases where nothing functions
In cases where all the above solutions do not work, we advise you to bring your Aquaris E5 HD and the SIM card back to 1 of your operator’s shops.