You have just purchased an Alcatel OT 5020D and when you turn it on, it displays the following error message: SIM card not recognized. Oftentimes the Alcatel OT 5020D does not recognize the SIM card and displays this message. In this circumstance, it is not necessarily necessary to bring the Alcatel OT 5020D directly back. Indeed, there are several tricks to solve this issue. We will therefore find out in this tuto, what are the things to do and confirm to ensure the SIM card is recognized on your Alcatel OT 5020D.
How to proceed when the SIM card is not recognized on my Alcatel OT 5020D
In cases where the SIM card is not recognized on your Alcatel OT 5020D, below is a list of things which could help you identify the source of the issue, find out repairing the issue.
Clean SIM card
One of the first things to do if the SIM card is not recognized on your Alcatel OT 5020D is to clean it up. In truth, it may possibly happen that dirt partially prevents the contact between the SIM card and the mobile phone. To clean it, pass a small dab of cloth over it and check if it is not damaged.
Check the tracking of the SIM card on your Alcatel OT 5020D
Oftentimes the issue may possibly originate from the tracking of the SIM card. In truth, it often occurs that little metal plugs that most of the time have to come in contact with the SIM card are a little relaxed. When this is the case, this prevents the Alcatel OT 5020D from reading the SIM card. To solve this issue, you just need to thicken the SIM a little by gluing 1 or two pieces of tape at the back.
Test the SIM card on another smartphone
To find out if the issue comes from the SIM card, you may test it on another phone and you will have your answer. When it is not recognized on other devices, you may change the SIM card.
Try another SIM card on your Alcatel OT 5020D
In cases where the two previous steps do not give anything, it is actually necessary to test another SIM card to find out whenever the issue comes from the card. Indeed, whenever other SIM card work on the Alcatel OT 5020D, it is actually because the issue comes from the card. Otherwise, it is actually at the level of the smartphone that we will have to look.
Check that your Alcatel OT 5020D is not Simlocker
If you have tried several SIM cards on the Alcatel OT 5020D and non-e are recognized, the smartphone may be Simlocker. This means that the Alcatel OT 5020D will recognize simply the SIM card of a certain operator. In this circumstance, you have to unlock it. You will find without a hassle a lot of offer on the web which could do that.
Check that the problem will not originate from the ROM installed on the Alcatel OT 5020D
This part mainly concerns the people who root the Alcatel OT 5020D to install a ROM that is not initial. In cases where this is actually what you have completed, be aware that the unrecognized SIM card issue is quite common after installing fresh ROMs. We suggest that you reinstall an initial ROM and re-test it.
In cases where nothing works
In cases where all the above solutions do not work, we recommend you to bring your Alcatel OT 5020D and the SIM card back to 1 of your operator’s shops.
