Alcatel One Touch Pop C9: Wifi Authentication Problem

From time to time, the Alcatel One Touch Pop C9 displays the Authentication Problem message when you try to connect to a Wi-Fi network. This kind of error message can possibly be caused by several places. So, so that you may connect properly to the Wifi network with your Alcatel One Touch Pop C9, we decided to produce this guide. So we will find out together what to do and where to look to resolve this issue of Wifi authentication. We will see at first what you must do on the Alcatel One Touch Pop C9. At last, we will see what it truly is required to do and check on your Wifi box.

How to proceed when the Alcatel One Touch Pop C9 has an authentication problem on the Wifi network

Forget the Wifi network on your Alcatel One Touch Pop C9

In the event that the Wi-Fi network to which you want to connect has been changed since your last authentication, your Alcatel One Touch Pop C9 may display the text message: Authentication or authentication error . In the event that the problem comes from there, the answer is very simple. Just forget about the Wifi network in your Alcatel One Touch Pop C9. To achieve this, go to the settings of the Wifi network and keep pressed on the network in question. You will after that have the option to choose the option: Forget this network . When it is done, you may try again to connect to the Wifi network. In the event that the problem is not resolved, go to the next step.

Press the box button

Whether your box is Orange, Bouygues Telecom, SFR or Numéricable, it might happen to have a problem of authentication Wifi on the Alcatel One Touch Pop C9 because the box is not in Synchronization mode . If you wish to activate the synchronization mode of your box, it truly is extremely simple. You should find a synchronization button to press. When this is done, a light will most of the time start blinking. You may after that try to reconnect to the Wifi network with your Alcatel One Touch Pop C9. In the event that it still doesn’t work, go to the next trick.

Retype Password

From time to time the authentication problem originates from the technique you type the Wifi network security password. In truth, it truly is sometimes subtle to type a security password Wifi on its Alcatel One Touch Pop C9. We for that reason advise you to try all the following possibilities:

  • Type the code without spaces or hyphens
  • Type the security password in uppercase
  • Type the security password in lowercase

Restart your box

As in lots of pc problems, the solution is oftentimes extremely simple. In truth, 80% of the pc problems are solved by restarting the machine. We therefore advise you to restart your box and your Alcatel One Touch Pop C9. Then try to reconnect with your Alcatel One Touch Pop C9.

Check box settings

In the event that none of the prior answers did work, the problem might be found to be on the box of your provider. It will for that reason be required to go in the parameters of the box and to test in cases where the system of key is in WPA / WPA2 . In the event that this is not the circumstance, choose this option. Then try to connect your Alcatel One Touch Pop C9 again to Wifi. In the event that the authentication problem carries on, we advise that you contact your service provider or a telephone retail store.