Occasionally, the Alcatel One Touch Pixi First displays the Authentication Problem message when you try to connect to a Wi-Fi network. This sort of error message can potentially come from many places. So, so that you may connect properly to the Wifi network with your Alcatel One Touch Pixi First, we decided to produce this tuto. So we will find out together what to do and where to look to solve this problem of Wifi authentication. We will see at initially what you need to do on the Alcatel One Touch Pixi First. At last, we will see what it’s necessary to do and check on your Wifi box.
What to do when the Alcatel One Touch Pixi First has an authentication problem on the Wifi network
Forget the Wifi network on your Alcatel One Touch Pixi First
In the event that the Wi-Fi network to which you desire to connect has been changed since your last authentication, your Alcatel One Touch Pixi First may display the text message: Authentication or authentication error . In the event that the issue comes from there, the answer is straightforward. Simply forget about the Wifi network in your Alcatel One Touch Pixi First. To achieve this, go to the settings of the Wifi network and keep pressed on the network in question. You will then have the option to choose the option: Forget this network . When it is done, you may try again to connect to the Wifi network. If perhaps the issue is not solved, go to the next step.
Press the box button
Whether your box is Orange, Bouygues Telecom, SFR or Numéricable, it might happen to have a issue of authentication Wifi on the Alcatel One Touch Pixi First because the box is not in Synchronization mode . If you wish to activate the synchronization mode of your box, it’s very basic. You should find a synchronization button to press. When this is done, a light will normally start blinking. Youre able to then try to reconnect to the Wifi network with your Alcatel One Touch Pixi First. In the event that it still doesn’t work, go to the next trick.
Retype Security password
Occasionally the authentication problem originates from the solution you type the Wifi network security password. Indeed, it’s sometimes subtle to type a security password Wifi on its Alcatel One Touch Pixi First. We therefore advise you to try all the following possibilities:
- Type the code without spaces or hyphens
- Type the security password in uppercase
- Type the security password in lowercase
Restart your box
As in a great many computer problems, the solution is sometimes very simple. Indeed, 80% of the computer problems are solved by restarting the machine. We therefore advise you to restart your box and your Alcatel One Touch Pixi First. After that try to reconnect with your Alcatel One Touch Pixi First.
Check box settings
In the event that none of the previous answers did work, the problem may perhaps be found to be on the box of your provider. It will therefore be necessary to go in the parameters of the box and to test if the system of key is in WPA / WPA2 . In the event that this is not the case, choose this option. After that try to connect your Alcatel One Touch Pixi First again to Wifi. In the event that the authentication issue remains, we highly recommend that you contact your service provider or a telephone store.
