At times, the Alcatel One Touch Idol Ultra displays the Authentication Problem message when you try to connect to a Wi-Fi network. This sort of error message can possibly sourced from several places. So, so that youre able to connect properly to the Wifi network with your Alcatel One Touch Idol Ultra, we decided to write this tuto. So we will see together what to do and where to look to solve this problem of Wifi authentication. We will see at initially what you have to do on the Alcatel One Touch Idol Ultra. At last, we will see what it is important to do and check on your Wifi box.
What to do when the Alcatel One Touch Idol Ultra has an authentication problem on the Wifi network
Forget the Wifi network on your Alcatel One Touch Idol Ultra
In cases where the Wi-Fi network to which you desire to connect has been changed since your last authentication, your Alcatel One Touch Idol Ultra may display the text: Authentication or authentication error . In cases where the trouble comes from there, the solution is straightforward. Simply forget about the Wifi network in your Alcatel One Touch Idol Ultra. To do this, go to the settings of the Wifi network and keep pressed on the network in question. You will after that have the option to select the option: Forget this network . When it is completed, youre able to try again to connect to the Wifi network. If perhaps the trouble is not resolved, go to the next step.
Press the box button
Whether your box is Orange, Bouygues Telecom, SFR or Numéricable, it might happen to have a trouble of authentication Wifi on the Alcatel One Touch Idol Ultra because the box is not in Synchronization mode . If you wish to activate the synchronization mode of your box, it is incredibly simple. You should find a synchronization button to press. When ever this is completed, a light will normally start blinking. You may after that try to reconnect to the Wifi network with your Alcatel One Touch Idol Ultra. In cases where it still will not work, go to the next trick.
Retype Password
At times the authentication problem comes from the solution you type the Wifi network security password. Indeed, it is sometimes subtle to type a security password Wifi on its Alcatel One Touch Idol Ultra. We for that reason advise you to try all the following possibilities:
- Type the code without spaces or hyphens
- Type the security password in uppercase
- Type the security password in lowercase
Restart your box
As in several pc problems, the solution is at times incredibly simple. Indeed, 80% of the pc problems are solved by restarting the machine. We therefore advise you to restart your box and your Alcatel One Touch Idol Ultra. After that try to reconnect with your Alcatel One Touch Idol Ultra.
Check box settings
In cases where none of the previous answers did work, the problem could be found to be on the box of your provider. It will for that reason be important to go in the parameters of the box and to check if the system of key is in WPA / WPA2 . In cases where this is not the circumstance, select this option. After that try to connect your Alcatel One Touch Idol Ultra again to Wifi. In cases where the authentication trouble persists, we suggest that you contact your service provider or a telephone store.
