From time to time, the Alcatel One Touch Idol 4S displays the Authentication Problem message when ever you try to connect to a Wi-Fi network. This sort of error message can possibly result from a lot of places. So, so that you can connect properly to the Wifi network with your Alcatel One Touch Idol 4S, we decided to produce this guide. So we will find out together what to do and where to look to solve this problem of Wifi authentication. We will see at initially what you must do on the Alcatel One Touch Idol 4S. Finally, we will see what it’s necessary to do and check on your Wifi box.
How to proceed when the Alcatel One Touch Idol 4S has an authentication problem on the Wifi network
Forget the Wifi network on your Alcatel One Touch Idol 4S
In cases where the Wi-Fi network to which you want to connect has been changed since your last authentication, your Alcatel One Touch Idol 4S may display the message: Authentication or authentication error . In cases where the problem comes from there, the solution is very simple. Just forget about the Wifi network in your Alcatel One Touch Idol 4S. To do this, go to the settings of the Wifi network and keep pressed on the network in question. You will then have the option to choose the option: Forget this network . When it’s done, you can try again to connect to the Wifi network. If perhaps the problem is not fixed, go to the next step.
Press the box button
Whether your box is Orange, Bouygues Telecom, SFR or Numéricable, it may happen to have a problem of authentication Wifi on the Alcatel One Touch Idol 4S because the box is not in Synchronization mode . If you would like to activate the synchronization mode of your box, it’s extremely simple. You should find a synchronization button to press. When ever this is done, a light will most of the time start blinking. You can actually then try to reconnect to the Wifi network with your Alcatel One Touch Idol 4S. In cases where it still will not function, go to the next trick.
Retype Security password
From time to time the authentication problem comes from the solution you type the Wifi network password. In fact, it’s sometimes subtle to type a password Wifi on its Alcatel One Touch Idol 4S. We therefore advise you to try all the following possibilities:
- Type the code without spaces or hyphens
- Type the password in uppercase
- Type the password in lowercase
Restart your box
As in a great many computer problems, the solution is oftentimes extremely simple. In fact, 80% of the computer problems are solved by restarting the machine. We therefore advise you to restart your box and your Alcatel One Touch Idol 4S. After that try to reconnect with your Alcatel One Touch Idol 4S.
Check box settings
In cases where none of the prior solutions did function, the problem could be found to be on the box of your provider. It will therefore be necessary to go in the parameters of the box and to test if the system of key is in WPA / WPA2 . In cases where this is not the circumstance, choose this option. After that try to connect your Alcatel One Touch Idol 4S again to Wifi. In cases where the authentication problem persists, we suggest that you contact your service provider or a telephone retail store.
