Occasionally, the Alcatel A5 displays the Authentication Problem message when you try to connect to a Wi-Fi network. This sort of error message can potentially be caused by a lot of places. So, so that youre able to connect properly to the Wifi network with your Alcatel A5, we decided to write this tuto. So we will discover together what to do and where to look to solve this problem of Wifi authentication. We will see at first what you need to do on the Alcatel A5. At last, we will see what it can be important to do and check on your Wifi box.
How to proceed when the Alcatel A5 has an authentication problem on the Wifi network
Forget the Wifi network on your Alcatel A5
In cases where the Wi-Fi network to which you want to connect has been changed since your last authentication, your Alcatel A5 may display the text: Authentication or authentication error . In cases where the issue comes from there, the solution is very simple. Simply forget about the Wifi network in your Alcatel A5. To achieve this, go to the settings of the Wifi network and keep pressed on the network in question. You will after that have the option to choose the option: Forget this network . Once it’s done, youre able to try again to connect to the Wifi network. In the event that the issue is not solved, go to the next section.
Press the box button
Whether your box is Orange, Bouygues Telecom, SFR or Numéricable, it may possibly happen to have a issue of authentication Wifi on the Alcatel A5 because the box is not in Synchronization mode . If you want to activate the synchronization mode of your box, it can be extremely basic. You should find a synchronization button to press. When this is done, a light will normally start blinking. You can after that try to reconnect to the Wifi network with your Alcatel A5. In cases where it still does not work, go to the next trick.
Retype Security password
Occasionally the authentication problem originates from the way you type the Wifi network security password. Indeed, it can be sometimes subtle to type a security password Wifi on its Alcatel A5. We for that reason advise you to try all the following possibilities:
- Type the code without spaces or hyphens
- Type the security password in uppercase
- Type the security password in lowercase
Restart your box
As in many laptop problems, the solution is at times extremely simple. Indeed, 80% of the laptop problems are solved by restarting the machine. We therefore advise you to restart your box and your Alcatel A5. After that try to reconnect with your Alcatel A5.
Check box settings
In cases where non-e of the prior answers did work, the problem could possibly be found to be on the box of your provider. It will for that reason be important to go in the parameters of the box and to test in the event that the system of key is in WPA / WPA2 . In cases where this is not the case, choose this option. After that try to connect your Alcatel A5 again to Wifi. In cases where the authentication issue continues, we suggest that you contact your service provider or a telephone retail store.
