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Sometimes, the Wiko Tommy 3 displays the Authentication Problem message when you try to connect to a Wi-Fi network. This kind of error message can possibly be caused by several places. So, so that you can connect properly to the Wifi network with your Wiko Tommy 3, we decided to write this tuto. So we will find out together what to do and where to look to solve this problem of Wifi authentication. We will see at first what you must do on the Wiko Tommy 3. At last, we will see what it can be important to do and check on your Wifi box.

What to do when the Wiko Tommy 3 has an authentication problem on the Wifi network

Forget the Wifi network on your Wiko Tommy 3

Whenever the Wi-Fi network to which you wish to connect has been changed since your last authentication, your Wiko Tommy 3 may display the message: Authentication or authentication error . Whenever the problem comes from there, the solution is very simple. Simply forget about the Wifi network in your Wiko Tommy 3. To do this, go to the settings of the Wifi network and keep pressed on the network in question. You will then have the option to select the option: Forget this network . Once it’s done, you can try again to connect to the Wifi network. If perhaps the problem is not resolved, go to the next section.

Press the box button

Whether your box is Orange, Bouygues Telecom, SFR or Numéricable, it may possibly happen to have a problem of authentication Wifi on the Wiko Tommy 3 because the box is not in Synchronization mode . If you want to activate the synchronization mode of your box, it can be extremely simple. You should find a synchronization button to press. When this is done, a light will most of the time start blinking. You’re able to then try to reconnect to the Wifi network with your Wiko Tommy 3. Whenever it still does not work, go to the next trick.

Retype Security password

Sometimes the authentication problem originates from the way you type the Wifi network security password. Indeed, it can be sometimes subtle to type a security password Wifi on its Wiko Tommy 3. We consequently advise you to try all the following possibilities:

  • Type the code without spaces or hyphens
  • Type the security password in uppercase
  • Type the security password in lowercase

Restart your box

As in several laptop problems, the solution is at times extremely simple. Indeed, 80% of the laptop problems are solved by restarting the machine. We therefore recommend you to restart your box and your Wiko Tommy 3. After that try to reconnect with your Wiko Tommy 3.

Check box settings

Whenever none of the previous answers did work, the problem may perhaps be found to be on the box of your provider. It will consequently be important to go in the parameters of the box and to check in the event that the system of key is in WPA / WPA2 . Whenever this is not the circumstance, select this option. After that try to connect your Wiko Tommy 3 again to Wifi. Whenever the authentication problem continues, we highly recommend that you contact your service provider or a telephone store.