Vivo Z5i: Wifi Authentication Problem

Sometimes, the Vivo Z5i displays the Authentication Problem message when you try to connect to a Wi-Fi network. This kind of error message can possibly sourced from several places. So, so that you can actually connect properly to the Wifi network with your Vivo Z5i, we decided to write this guide. So we will find out together what to do and where to look to solve this issue of Wifi authentication. We will see at first what you must do on the Vivo Z5i. Finally, we will see what it can be required to do and check on your Wifi box.

What to do when the Vivo Z5i has an authentication problem on the Wifi network

Forget the Wifi network on your Vivo Z5i

In cases where the Wi-Fi network to which you wish to connect has been changed since your last authentication, your Vivo Z5i may display the text: Authentication or authentication error . In cases where the issue comes from there, the answer is straightforward. Simply forget about the Wifi network in your Vivo Z5i. To achieve this, go to the settings of the Wifi network and keep pressed on the network in question. You will after that have the option to select the option: Forget this network . When it’s done, you can actually try again to connect to the Wifi network. In the event that the issue is not fixed, go to the next section.

Press the box button

Whether your box is Orange, Bouygues Telecom, SFR or Numéricable, it may possibly happen to have a issue of authentication Wifi on the Vivo Z5i because the box is not in Synchronization mode . If you need to activate the synchronization mode of your box, it can be extremely simple. You should find a synchronization button to press. When this is done, a light will most of the time start blinking. You may after that try to reconnect to the Wifi network with your Vivo Z5i. In cases where it still will not work, go to the next trick.

Retype Security password

Sometimes the authentication problem originates from the solution you type the Wifi network password. In truth, it can be sometimes subtle to type a password Wifi on its Vivo Z5i. We therefore advise you to try all the following possibilities:

  • Type the code without spaces or hyphens
  • Type the password in uppercase
  • Type the password in lowercase

Restart your box

As in lots of laptop problems, the solution is from time to time extremely simple. In truth, 80% of the laptop problems are solved by restarting the machine. We therefore advise you to restart your box and your Vivo Z5i. Then try to reconnect with your Vivo Z5i.

Check box settings

In cases where non-e of the previous solutions did work, the problem may be found to be on the box of your provider. It will therefore be required to go in the parameters of the box and to test if the system of key is in WPA / WPA2 . In cases where this is not the circumstance, select this option. Then try to connect your Vivo Z5i again to Wifi. In cases where the authentication issue carries on, we recommend that you contact your service provider or a telephone retail store.