Sometimes, the Vivo Z5 displays the Authentication Problem message when you try to connect to a Wi-Fi network. This sort of error message can possibly be caused by several places. So, so that you can connect properly to the Wifi network with your Vivo Z5, we decided to produce this tuto. So we will observe together what to do and where to look to resolve this issue of Wifi authentication. We will see at 1st what you must do on the Vivo Z5. Finally, we will see what it can be required to do and check on your Wifi box.
What to do when the Vivo Z5 has an authentication problem on the Wifi network
Forget the Wifi network on your Vivo Z5
In the event that the Wi-Fi network to which you wish to connect has been changed since your last authentication, your Vivo Z5 may display the text message: Authentication or authentication error . In the event that the problem comes from there, the answer is quite simple. Simply forget about the Wifi network in your Vivo Z5. To accomplish this, go to the settings of the Wifi network and keep pressed on the network in question. You will after that have the option to select the option: Forget this network . Once it’s completed, you can try again to connect to the Wifi network. In the event that the problem is not resolved, go to the next step.
Press the box button
Whether your box is Orange, Bouygues Telecom, SFR or Numéricable, it might happen to have a problem of authentication Wifi on the Vivo Z5 because the box is not in Synchronization mode . If you want to activate the synchronization mode of your box, it can be very simple. You should find a synchronization button to press. When ever this is completed, a light will most of the time start blinking. You’re able to after that try to reconnect to the Wifi network with your Vivo Z5. In the event that it still does not function, go to the next trick.
Retype Security password
Sometimes the authentication problem comes from the solution you type the Wifi network security password. In truth, it can be sometimes subtle to type a security password Wifi on its Vivo Z5. We for that reason advise you to try all the following possibilities:
- Type the code without spaces or hyphens
- Type the security password in uppercase
- Type the security password in lowercase
Restart your box
As in many computer problems, the solution is sometimes very simple. In truth, 80% of the computer problems are solved by restarting the machine. We therefore recommend you to restart your box and your Vivo Z5. Then try to reconnect with your Vivo Z5.
Check box settings
In the event that none of the previous answers did function, the problem could possibly be found to be on the box of your provider. It will for that reason be required to go in the parameters of the box and to check in the event that the system of key is in WPA / WPA2 . In the event that this is not the case, select this option. Then try to connect your Vivo Z5 again to Wifi. In the event that the authentication problem remains, we advise that you contact your service provider or a telephone store.
