Sometimes, the Vivo Y5s displays the Authentication Problem message when you try to connect to a Wi-Fi network. This kind of error message can possibly sourced from a lot of places. So, so that you’re able to connect properly to the Wifi network with your Vivo Y5s, we decided to write this guide. So we will discover together what to do and where to look to resolve this problem of Wifi authentication. We will see at first what you have to do on the Vivo Y5s. At last, we will see what it can be required to do and check on your Wifi box.
What to do when the Vivo Y5s has an authentication problem on the Wifi network
Forget the Wifi network on your Vivo Y5s
If the Wi-Fi network to which you wish to connect has been changed since your last authentication, your Vivo Y5s may display the message: Authentication or authentication error . If the problem comes from there, the answer is quite simple. Just forget about the Wifi network in your Vivo Y5s. To get this done, go to the settings of the Wifi network and keep pressed on the network in question. You will after that have the option to select the option: Forget this network . Once it is completed, you’re able to try again to connect to the Wifi network. If perhaps the problem is not fixed, go to the next step.
Press the box button
Whether your box is Orange, Bouygues Telecom, SFR or Numéricable, it may possibly happen to have a problem of authentication Wifi on the Vivo Y5s because the box is not in Synchronization mode . If you wish to activate the synchronization mode of your box, it can be very simple. You should find a synchronization button to press. When ever this is completed, a light will normally start blinking. You’re able to after that try to reconnect to the Wifi network with your Vivo Y5s. If it still doesn’t function, go to the next trick.
Retype Security password
Sometimes the authentication problem originates from the way you type the Wifi network password. Indeed, it can be sometimes subtle to type a password Wifi on its Vivo Y5s. We therefore advise you to try all the following possibilities:
- Type the code without spaces or hyphens
- Type the password in uppercase
- Type the password in lowercase
Restart your box
As in several pc problems, the solution is oftentimes very simple. Indeed, 80% of the pc problems are solved by restarting the machine. We therefore recommend you to restart your box and your Vivo Y5s. Then try to reconnect with your Vivo Y5s.
Check box settings
If none of the prior solutions did function, the problem may perhaps be found to be on the box of your provider. It will therefore be required to go in the parameters of the box and to check in cases where the system of key is in WPA / WPA2 . If this is not the case, select this option. Then try to connect your Vivo Y5s again to Wifi. If the authentication problem remains, we suggest that you contact your service provider or a telephone store.
