From time to time, the Vivo Y21 displays the Authentication Problem message when ever you try to connect to a Wi-Fi network. This sort of error message can potentially come from many places. So, so that you’re able to connect properly to the Wifi network with your Vivo Y21, we decided to write this tuto. So we will find out together what to do and where to look to solve this problem of Wifi authentication. We will see at 1st what you must do on the Vivo Y21. Finally, we will see what it is actually necessary to do and check on your Wifi box.
What to do when the Vivo Y21 has an authentication problem on the Wifi network
Forget the Wifi network on your Vivo Y21
If perhaps the Wi-Fi network to which you desire to connect has been changed since your last authentication, your Vivo Y21 may display the message: Authentication or authentication error . If perhaps the trouble comes from there, the solution is quite simple. Just forget about the Wifi network in your Vivo Y21. To get this done, go to the settings of the Wifi network and keep pressed on the network in question. You will then have the option to choose the option: Forget this network . Once it is carried out, you’re able to try again to connect to the Wifi network. In the event that the trouble is not fixed, go to the next section.
Press the box button
Whether your box is Orange, Bouygues Telecom, SFR or Numéricable, it might happen to have a trouble of authentication Wifi on the Vivo Y21 because the box is not in Synchronization mode . If you wish to activate the synchronization mode of your box, it is actually incredibly basic. You should find a synchronization button to press. When this is carried out, a light will normally start blinking. You can actually then try to reconnect to the Wifi network with your Vivo Y21. If perhaps it still does not work, go to the next trick.
Retype Security password
From time to time the authentication problem originates from the technique you type the Wifi network password. Indeed, it is actually sometimes subtle to type a password Wifi on its Vivo Y21. We therefore advise you to try all the following possibilities:
- Type the code without spaces or hyphens
- Type the password in uppercase
- Type the password in lowercase
Restart your box
As in several pc problems, the solution is oftentimes incredibly simple. Indeed, 80% of the pc problems are solved by restarting the machine. We therefore recommend you to restart your box and your Vivo Y21. After that try to reconnect with your Vivo Y21.
Check box settings
If perhaps non-e of the prior answers did work, the problem may be found to be on the box of your provider. It will therefore be necessary to go in the parameters of the box and to test whenever the system of key is in WPA / WPA2 . If perhaps this is not the circumstance, choose this option. After that try to connect your Vivo Y21 again to Wifi. If perhaps the authentication trouble carries on, we recommend that you contact your service provider or a telephone retail store.
