Oftentimes, the Vivo Y15 displays the Authentication Problem message when you try to connect to a Wi-Fi network. This kind of error message can potentially result from many places. So, so that you’re able to connect properly to the Wifi network with your Vivo Y15, we decided to write this tuto. So we will discover together what to do and where to look to solve this problem of Wifi authentication. We will see at first what you have to do on the Vivo Y15. Finally, we will see what it can be necessary to do and check on your Wifi box.
How to proceed when the Vivo Y15 has an authentication problem on the Wifi network
Forget the Wifi network on your Vivo Y15
If perhaps the Wi-Fi network to which you wish to connect has been changed since your last authentication, your Vivo Y15 may display the text message: Authentication or authentication error . If perhaps the problem comes from there, the solution is quite simple. Just forget about the Wifi network in your Vivo Y15. To get this done, go to the settings of the Wifi network and keep pressed on the network in question. You will then have the option to select the option: Forget this network . When it is carried out, you’re able to try again to connect to the Wifi network. If the problem is not resolved, go to the next step.
Press the box button
Whether your box is Orange, Bouygues Telecom, SFR or Numéricable, it might happen to have a problem of authentication Wifi on the Vivo Y15 because the box is not in Synchronization mode . If you need to activate the synchronization mode of your box, it can be very simple. You should find a synchronization button to press. When ever this is carried out, a light will normally start blinking. You can then try to reconnect to the Wifi network with your Vivo Y15. If perhaps it still does not work, go to the next trick.
Retype Password
Oftentimes the authentication problem originates from the way you type the Wifi network password. Indeed, it can be sometimes subtle to type a password Wifi on its Vivo Y15. We for that reason advise you to try all the following possibilities:
- Type the code without spaces or hyphens
- Type the password in uppercase
- Type the password in lowercase
Restart your box
As in lots of laptop problems, the solution is at times very simple. Indeed, 80% of the laptop problems are solved by restarting the machine. We therefore recommend you to restart your box and your Vivo Y15. After that try to reconnect with your Vivo Y15.
Check box settings
If perhaps none of the previous solutions did work, the problem might be found to be on the box of your provider. It will for that reason be necessary to go in the parameters of the box and to check in cases where the system of key is in WPA / WPA2 . If perhaps this is not the case, select this option. After that try to connect your Vivo Y15 again to Wifi. If perhaps the authentication problem carries on, we advise that you contact your service provider or a telephone retail store.
