You have just purchased an Vivo U10 and when you turn it on, it displays the following error message: SIM card not recognized. Oftentimes the Vivo U10 does not recognize the SIM card and displays this message. In this circumstance, it is not necessarily important to bring the Vivo U10 directly back. Indeed, there are several methods to solve this problem. We will consequently see in this article, what are the things to do and verify to ensure the SIM card is recognized on your Vivo U10.
What to do when the SIM card is not recognized on my Vivo U10
In the event that the SIM card is not recognized on your Vivo U10, below is a list of things that may help you identify the source of the problem, see repairing the problem.
Clean SIM card
One of the first things to do if the SIM card is not recognized on your Vivo U10 is to clean it up. Actually, it may possibly happen that dirt partially prevents the contact between the SIM card and the mobile phone. To clean it, pass a small dab of cloth over it and check if it is not damaged.
Check the location of the SIM card on your Vivo U10
Oftentimes the problem may possibly originate from the location of the SIM card. Actually, it often occurs that tiny metal plugs that normally have to come in contact with the SIM card are a bit relaxed. When this is the case, this prevents the Vivo U10 from reading the SIM card. To solve this problem, you just have to thicken the SIM a little by gluing one or two pieces of tape at the back.
Test the SIM card on a different phone
To find out if the problem comes from the SIM card, you’re able to test it on a different phone and you will have your answer. If it is not recognized on other devices, you’re able to change the SIM card.
Try another SIM card on your Vivo U10
In the event that the two previous steps do not give anything, it’s important to test a different SIM card to find out in cases where the problem comes from the card. Indeed, in cases where other SIM card function on the Vivo U10, it’s because the problem comes from the card. Otherwise, it’s at the level of the phone that we will have to look.
Confirm that your Vivo U10 is not Simlocker
If you have tried several SIM cards on the Vivo U10 and non-e are recognized, the phone may be Simlocker. This implies that the Vivo U10 will recognize just the SIM card of a specific operator. In this circumstance, you have to unlock it. You will find without a hassle a lot of offer on the net that may do that.
Check that the problem does not originate from the ROM installed on the Vivo U10
This part mainly concerns the people who root the Vivo U10 to install a ROM that is not original. In the event that this is actually what you have carried out, be aware that the unrecognized SIM card problem is quite common after installing new ROMs. We advise that you reinstall an original ROM and re-test it.
In the event that nothing works
In the event that all the above solutions do not work, we recommend you to bring your Vivo U10 and the SIM card back to one of your operator’s shops.
