At times, the Sony Xperia 5 displays the Authentication Problem message when you try to connect to a Wi-Fi network. This kind of error message can potentially come from several places. So, so that you’re able to connect properly to the Wifi network with your Sony Xperia 5, we decided to write this guide. So we will discover together what to do and where to look to solve this problem of Wifi authentication. We will see at first what you have to do on the Sony Xperia 5. Finally, we will see what it is actually required to do and check on your Wifi box.
What to do when the Sony Xperia 5 has an authentication problem on the Wifi network
Forget the Wifi network on your Sony Xperia 5
If the Wi-Fi network to which you wish to connect has been changed since your last authentication, your Sony Xperia 5 may display the text: Authentication or authentication error . If the issue comes from there, the solution is quite easy. Just forget about the Wifi network in your Sony Xperia 5. To achieve this, go to the settings of the Wifi network and keep pressed on the network in question. You will after that have the option to choose the option: Forget this network . Once it is completed, you’re able to try again to connect to the Wifi network. If the issue is not fixed, go to the next step.
Press the box button
Whether your box is Orange, Bouygues Telecom, SFR or Numéricable, it may happen to have a issue of authentication Wifi on the Sony Xperia 5 because the box is not in Synchronization mode . If you want to activate the synchronization mode of your box, it is actually extremely simple. You should find a synchronization button to press. When ever this is completed, a light will normally start blinking. You’re able to after that try to reconnect to the Wifi network with your Sony Xperia 5. If it still does not work, go to the next trick.
Retype Password
At times the authentication problem originates from the method you type the Wifi network security password. Indeed, it is actually sometimes subtle to type a security password Wifi on its Sony Xperia 5. We for that reason advise you to try all the following possibilities:
- Type the code without spaces or hyphens
- Type the security password in uppercase
- Type the security password in lowercase
Restart your box
As in several laptop problems, the solution is from time to time extremely simple. Indeed, 80% of the laptop problems are solved by restarting the machine. We therefore recommend you to restart your box and your Sony Xperia 5. Then try to reconnect with your Sony Xperia 5.
Check box settings
If none of the prior answers did work, the problem might be found to be on the box of your provider. It will for that reason be required to go in the parameters of the box and to check in cases where the system of key is in WPA / WPA2 . If this is not the circumstance, choose this option. Then try to connect your Sony Xperia 5 again to Wifi. If the authentication issue continues, we highly recommend that you contact your service provider or a telephone retail store.
