Oftentimes, the Samsung Galaxy Note 5 displays the Authentication Problem message when you try to connect to a Wi-Fi network. This sort of error message can possibly come from several places. So, so that you can connect properly to the Wifi network with your Samsung Galaxy Note 5, we decided to produce this guide. So we will discover together what to do and where to look to solve this issue of Wifi authentication. We will see at 1st what you must do on the Samsung Galaxy Note 5. Finally, we will see what it can be important to do and check on your Wifi box.
How to proceed when the Samsung Galaxy Note 5 has an authentication problem on the Wifi network
Forget the Wifi network on your Samsung Galaxy Note 5
In the event that the Wi-Fi network to which you want to connect has been changed since your last authentication, your Samsung Galaxy Note 5 may display the message: Authentication or authentication error . In the event that the problem comes from there, the answer is quite simple. Simply forget about the Wifi network in your Samsung Galaxy Note 5. To do this, go to the settings of the Wifi network and keep pressed on the network in question. You will after that have the option to select the option: Forget this network . Once it’s carried out, you can try again to connect to the Wifi network. If perhaps the problem is not resolved, go to the next step.
Press the box button
Whether your box is Orange, Bouygues Telecom, SFR or Numéricable, it may possibly happen to have a problem of authentication Wifi on the Samsung Galaxy Note 5 because the box is not in Synchronization mode . If you need to activate the synchronization mode of your box, it can be extremely basic. You should find a synchronization button to press. When ever this is carried out, a light will normally start blinking. You can actually after that try to reconnect to the Wifi network with your Samsung Galaxy Note 5. In the event that it still does not work, go to the next trick.
Retype Security password
Oftentimes the authentication problem originates from the technique you type the Wifi network security password. Indeed, it can be sometimes subtle to type a security password Wifi on its Samsung Galaxy Note 5. We therefore advise you to try all the following possibilities:
- Type the code without spaces or hyphens
- Type the security password in uppercase
- Type the security password in lowercase
Restart your box
As in several computer problems, the solution is occasionally extremely simple. Indeed, 80% of the computer problems are solved by restarting the machine. We therefore advise you to restart your box and your Samsung Galaxy Note 5. Then try to reconnect with your Samsung Galaxy Note 5.
Check box settings
In the event that none of the previous answers did work, the problem may perhaps be found to be on the box of your provider. It will therefore be important to go in the parameters of the box and to test if perhaps the system of key is in WPA / WPA2 . In the event that this is not the circumstance, select this option. Then try to connect your Samsung Galaxy Note 5 again to Wifi. In the event that the authentication problem continues, we recommend that you contact your service provider or a telephone retail store.
