From time to time, the Motorola Moto G51 displays the Authentication Problem message when ever you try to connect to a Wi-Fi network. This kind of error message can possibly come from several places. So, so that you’re able to connect properly to the Wifi network with your Motorola Moto G51, we decided to write this guide. So we will observe together what to do and where to look to solve this problem of Wifi authentication. We will see at first what you must do on the Motorola Moto G51. Finally, we will see what it’s important to do and check on your Wifi box.
What to do when the Motorola Moto G51 has an authentication problem on the Wifi network
Forget the Wifi network on your Motorola Moto G51
If the Wi-Fi network to which you wish to connect has been changed since your last authentication, your Motorola Moto G51 may display the message: Authentication or authentication error . If the problem comes from there, the solution is quite easy. Just forget about the Wifi network in your Motorola Moto G51. To achieve this, go to the settings of the Wifi network and keep pressed on the network in question. You will then have the option to select the option: Forget this network . Once it is completed, you’re able to try again to connect to the Wifi network. In the event that the problem is not solved, go to the next step.
Press the box button
Whether your box is Orange, Bouygues Telecom, SFR or Numéricable, it may happen to have a problem of authentication Wifi on the Motorola Moto G51 because the box is not in Synchronization mode . If you need to activate the synchronization mode of your box, it’s incredibly simple. You should find a synchronization button to press. When this is completed, a light will normally start blinking. You’re able to then try to reconnect to the Wifi network with your Motorola Moto G51. If it still will not function, go to the next trick.
Retype Security password
From time to time the authentication problem originates from the method you type the Wifi network security password. In truth, it’s sometimes subtle to type a security password Wifi on its Motorola Moto G51. We consequently advise you to try all the following possibilities:
- Type the code without spaces or hyphens
- Type the security password in uppercase
- Type the security password in lowercase
Restart your box
As in several laptop problems, the solution is at times incredibly simple. In truth, 80% of the laptop problems are solved by restarting the machine. We therefore recommend you to restart your box and your Motorola Moto G51. Then try to reconnect with your Motorola Moto G51.
Check box settings
If none of the prior solutions did function, the problem might be found to be on the box of your provider. It will consequently be important to go in the parameters of the box and to check if the system of key is in WPA / WPA2 . If this is not the circumstance, select this option. Then try to connect your Motorola Moto G51 again to Wifi. If the authentication problem continues, we advise that you contact your service provider or a telephone store.
