You have just bought an Motorola Moto e5 and when you turn it on, it displays the following error text: SIM card not recognized. Oftentimes the Motorola Moto e5 does not recognize the SIM card and displays this message. In this circumstance, it is not necessarily important to bring the Motorola Moto e5 directly back. Indeed, there are many tips to solve this trouble. We will therefore observe in this content, what are the things to do and verify to ensure that the SIM card is recognized on your Motorola Moto e5.
What to do when the SIM card is not recognized on my Motorola Moto e5
In cases where the SIM card is not recognized on your Motorola Moto e5, below is a list of things that will help you identify the source of the trouble, observe repairing the trouble.
Clean SIM card
One of the first things to do if the SIM card is not recognized on your Motorola Moto e5 is to clean it up. In truth, it may happen that dirt partially prevents the contact between the SIM card and the smartphone. To wash it, pass a small dab of cloth over it and check if it is not damaged.
Check the location of the SIM card on your Motorola Moto e5
Oftentimes the trouble may be caused by the location of the SIM card. In truth, it often occurs that tiny metal plugs that most of the time have to come in contact with the SIM card are a little bit relaxed. When this is the case, this prevents the Motorola Moto e5 from reading the SIM card. To solve this trouble, you just have to thicken the SIM a little by gluing 1 or two pieces of tape at the back.
Test the SIM card on another smartphone
To find out if the trouble originates from the SIM card, you can actually test it on another phone and you will have your answer. In case it is not recognized on other devices, you can actually change the SIM card.
Try another SIM card on your Motorola Moto e5
In cases where the two previous steps do not give anything, it’s important to test another SIM card to find out if the trouble originates from the card. Indeed, if other SIM card function on the Motorola Moto e5, it’s because the trouble originates from the card. Otherwise, it’s at the level of the smartphone that we will have to look.
Confirm that your Motorola Moto e5 is not Simlocker
In case you have tried many SIM cards on the Motorola Moto e5 and none are recognized, the smartphone may perhaps be Simlocker. It indicates that the Motorola Moto e5 will recognize only the SIM card of a specific operator. In this circumstance, you have to unlock it. You will find without a hassle a lot of offer on the internet that will do that.
Check that the problem will not be caused by the ROM installed on the Motorola Moto e5
This part mainly concerns the people who root the Motorola Moto e5 to install a ROM that is not initial. In cases where this is actually what you have completed, be aware that the unrecognized SIM card trouble is quite common after installing fresh ROMs. We highly recommend that you reinstall an initial ROM and re-test it.
In cases where nothing works
In cases where all the above solutions do not work, we recommend you to bring your Motorola Moto e5 and the SIM card back to 1 of your operator’s shops.
