Sometimes, the Lenovo Moto G5 displays the Authentication Problem message when ever you try to connect to a Wi-Fi network. This kind of error message can potentially result from a lot of places. So, so that you can actually connect properly to the Wifi network with your Lenovo Moto G5, we decided to write this tuto. So we will observe together what to do and where to look to resolve this issue of Wifi authentication. We will see at 1st what you need to do on the Lenovo Moto G5. Finally, we will see what it is necessary to do and check on your Wifi box.
What to do when the Lenovo Moto G5 has an authentication problem on the Wifi network
Forget the Wifi network on your Lenovo Moto G5
If the Wi-Fi network to which you wish to connect has been changed since your last authentication, your Lenovo Moto G5 may display the text: Authentication or authentication error . If the problem comes from there, the solution is quite simple. Simply forget about the Wifi network in your Lenovo Moto G5. To get this done, go to the settings of the Wifi network and keep pressed on the network in question. You will after that have the option to choose the option: Forget this network . Once it’s carried out, you can actually try again to connect to the Wifi network. In the event that the problem is not solved, go to the next step.
Press the box button
Whether your box is Orange, Bouygues Telecom, SFR or Numéricable, it may happen to have a problem of authentication Wifi on the Lenovo Moto G5 because the box is not in Synchronization mode . If you need to activate the synchronization mode of your box, it is incredibly basic. You should find a synchronization button to press. When ever this is carried out, a light will normally start blinking. You can after that try to reconnect to the Wifi network with your Lenovo Moto G5. If it still does not work, go to the next trick.
Retype Password
Sometimes the authentication problem originates from the method you type the Wifi network password. Indeed, it is sometimes subtle to type a password Wifi on its Lenovo Moto G5. We for that reason advise you to try all the following possibilities:
- Type the code without spaces or hyphens
- Type the password in uppercase
- Type the password in lowercase
Restart your box
As in several laptop problems, the solution is sometimes incredibly simple. Indeed, 80% of the laptop problems are solved by restarting the machine. We therefore recommend you to restart your box and your Lenovo Moto G5. Then try to reconnect with your Lenovo Moto G5.
Check box settings
If none of the previous answers did work, the problem might be found to be on the box of your provider. It will for that reason be necessary to go in the parameters of the box and to check in the event that the system of key is in WPA / WPA2 . If this is not the circumstance, choose this option. Then try to connect your Lenovo Moto G5 again to Wifi. If the authentication problem continues, we recommend that you contact your service provider or a telephone store.
