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At times, the HUAWEI P20 displays the Authentication Problem message when you try to connect to a Wi-Fi network. This kind of error message can possibly be caused by several places. So, so that you can connect properly to the Wifi network with your HUAWEI P20, we decided to write this tuto. So we will observe together what to do and where to look to solve this issue of Wifi authentication. We will see at first what you need to do on the HUAWEI P20. Finally, we will see what it’s important to do and check on your Wifi box.

What to do when the HUAWEI P20 has an authentication problem on the Wifi network

Forget the Wifi network on your HUAWEI P20

Whenever the Wi-Fi network to which you want to connect has been changed since your last authentication, your HUAWEI P20 may display the text message: Authentication or authentication error . Whenever the problem comes from there, the answer is quite easy. Simply forget about the Wifi network in your HUAWEI P20. To get this done, go to the settings of the Wifi network and keep pressed on the network in question. You will then have the option to select the option: Forget this network . Once it is carried out, you can try again to connect to the Wifi network. In the event that the problem is not fixed, go to the next section.

Press the box button

Whether your box is Orange, Bouygues Telecom, SFR or Numéricable, it may possibly happen to have a problem of authentication Wifi on the HUAWEI P20 because the box is not in Synchronization mode . If you would like to activate the synchronization mode of your box, it’s incredibly basic. You should find a synchronization button to press. When this is carried out, a light will most of the time start blinking. You’re able to then try to reconnect to the Wifi network with your HUAWEI P20. Whenever it still does not work, go to the next trick.

Retype Security password

At times the authentication problem originates from the way you type the Wifi network security password. Indeed, it’s sometimes subtle to type a security password Wifi on its HUAWEI P20. We consequently advise you to try all the following possibilities:

  • Type the code without spaces or hyphens
  • Type the security password in uppercase
  • Type the security password in lowercase

Restart your box

As in many laptop problems, the solution is at times incredibly simple. Indeed, 80% of the laptop problems are solved by restarting the machine. We therefore advise you to restart your box and your HUAWEI P20. After that try to reconnect with your HUAWEI P20.

Check box settings

Whenever none of the prior solutions did work, the problem may perhaps be found to be on the box of your provider. It will consequently be important to go in the parameters of the box and to check if the system of key is in WPA / WPA2 . Whenever this is not the case, select this option. After that try to connect your HUAWEI P20 again to Wifi. Whenever the authentication problem continues, we advise that you contact your service provider or a telephone retail store.