Sometimes, the HTC U19e displays the Authentication Problem message when you try to connect to a Wi-Fi network. This sort of error message can possibly sourced from a lot of places. So, so that you’re able to connect properly to the Wifi network with your HTC U19e, we decided to produce this tuto. So we will discover together what to do and where to look to solve this issue of Wifi authentication. We will see at 1st what you need to do on the HTC U19e. Finally, we will see what it’s important to do and check on your Wifi box.
How to proceed when the HTC U19e has an authentication problem on the Wifi network
Forget the Wifi network on your HTC U19e
Whenever the Wi-Fi network to which you want to connect has been changed since your last authentication, your HTC U19e may display the message: Authentication or authentication error . Whenever the problem comes from there, the solution is very simple. Simply forget about the Wifi network in your HTC U19e. To get this done, go to the settings of the Wifi network and keep pressed on the network in question. You will after that have the option to select the option: Forget this network . Once it is done, you’re able to try again to connect to the Wifi network. In the event that the problem is not solved, go to the next step.
Press the box button
Whether your box is Orange, Bouygues Telecom, SFR or Numéricable, it may possibly happen to have a problem of authentication Wifi on the HTC U19e because the box is not in Synchronization mode . If you need to activate the synchronization mode of your box, it’s extremely basic. You should find a synchronization button to press. When ever this is done, a light will most of the time start blinking. You’re able to after that try to reconnect to the Wifi network with your HTC U19e. Whenever it still doesn’t function, go to the next trick.
Retype Password
Sometimes the authentication problem comes from the technique you type the Wifi network password. Indeed, it’s sometimes subtle to type a password Wifi on its HTC U19e. We for that reason advise you to try all the following possibilities:
- Type the code without spaces or hyphens
- Type the password in uppercase
- Type the password in lowercase
Restart your box
As in several pc problems, the solution is sometimes extremely simple. Indeed, 80% of the pc problems are solved by restarting the machine. We therefore advise you to restart your box and your HTC U19e. After that try to reconnect with your HTC U19e.
Check box settings
Whenever non-e of the previous answers did function, the problem could be found to be on the box of your provider. It will for that reason be important to go in the parameters of the box and to check whenever the system of key is in WPA / WPA2 . Whenever this is not the circumstance, select this option. After that try to connect your HTC U19e again to Wifi. Whenever the authentication problem persists, we suggest that you contact your service provider or a telephone store.
