You have just bought an HTC U19e and when you turn it on, it displays the following error message: SIM card not recognized. From time to time the HTC U19e does not recognize the SIM card and displays this message. In this circumstance, it is not necessarily required to bring the HTC U19e directly back. In fact, there are several tricks to solve this problem. We will for that reason observe in this tuto, what are the things to do and confirm so that the SIM card is recognized on your HTC U19e.
What to do when the SIM card is not recognized on my HTC U19e
In the event that the SIM card is not recognized on your HTC U19e, below is a list of things that will help you identify the source of the problem, observe repairing the problem.
Clean SIM card
One of the first things to do if the SIM card is not recognized on your HTC U19e is to clean it up. Actually, it may possibly happen that dirt partially prevents the contact between the SIM card and the smartphone. To clean it, pass a small dab of cloth over it and check if it is not damaged.
Check the location of the SIM card on your HTC U19e
From time to time the problem may possibly originate from the location of the SIM card. Actually, it often happens that little metal plugs that normally have to come in contact with the SIM card are a bit relaxed. When this is the case, this prevents the HTC U19e from reading the SIM card. To solve this problem, you just have to thicken the SIM a little by gluing 1 or two pieces of tape at the back.
Test the SIM card on another telephone
To find out if the problem originates from the SIM card, you can test it on another phone and you will have your answer. In case it is not recognized on other devices, you can modify the SIM card.
Try another SIM card on your HTC U19e
In the event that the two previous steps do not give anything, it’s required to test another SIM card to find out if the problem originates from the card. In fact, if other SIM card function on the HTC U19e, it’s because the problem originates from the card. Otherwise, it’s at the level of the telephone that we will have to look.
Verify that your HTC U19e is not Simlocker
In case you have tried several SIM cards on the HTC U19e and none are recognized, the telephone could be Simlocker. This means that the HTC U19e will recognize only the SIM card of a certain operator. In this circumstance, you have to unlock it. You will find without a hassle a lot of provide on the web that will do that.
Check that the problem doesn’t originate from the ROM installed on the HTC U19e
This part mainly concerns the people who root the HTC U19e to install a ROM that is not original. In the event that this is actually what you have done, be aware that the unrecognized SIM card problem is quite common after installing fresh ROMs. We advise that you reinstall an original ROM and re-test it.
In the event that nothing works
In the event that all the above solutions do not work, we recommend you to bring your HTC U19e and the SIM card back to 1 of your operator’s shops.
