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Oftentimes, the HTC U12 displays the Authentication Problem message when you try to connect to a Wi-Fi network. This sort of error message can potentially be caused by many places. So, so that you may connect properly to the Wifi network with your HTC U12, we decided to write this tuto. So we will find out together what to do and where to look to resolve this issue of Wifi authentication. We will see at first of all what you need to do on the HTC U12. Finally, we will see what it is necessary to do and check on your Wifi box.

What to do when the HTC U12 has an authentication problem on the Wifi network

Forget the Wifi network on your HTC U12

If perhaps the Wi-Fi network to which you desire to connect has been changed since your last authentication, your HTC U12 may display the text: Authentication or authentication error . If perhaps the trouble comes from there, the answer is quite easy. Simply forget about the Wifi network in your HTC U12. To accomplish this, go to the settings of the Wifi network and keep pressed on the network in question. You will after that have the option to select the option: Forget this network . When it is carried out, you may try again to connect to the Wifi network. If perhaps the trouble is not resolved, go to the next section.

Press the box button

Whether your box is Orange, Bouygues Telecom, SFR or Numéricable, it may possibly happen to have a trouble of authentication Wifi on the HTC U12 because the box is not in Synchronization mode . If you would like to activate the synchronization mode of your box, it is incredibly simple. You should find a synchronization button to press. When ever this is carried out, a light will normally start blinking. You’re able to after that try to reconnect to the Wifi network with your HTC U12. If perhaps it still will not function, go to the next trick.

Retype Password

Oftentimes the authentication problem comes from the way you type the Wifi network security password. Indeed, it is sometimes subtle to type a security password Wifi on its HTC U12. We consequently advise you to try all the following possibilities:

  • Type the code without spaces or hyphens
  • Type the security password in uppercase
  • Type the security password in lowercase

Restart your box

As in lots of pc problems, the solution is from time to time incredibly simple. Indeed, 80% of the pc problems are solved by restarting the machine. We therefore recommend you to restart your box and your HTC U12. After that try to reconnect with your HTC U12.

Check box settings

If perhaps none of the previous solutions did function, the problem may perhaps be found to be on the box of your provider. It will consequently be necessary to go in the parameters of the box and to test in the event that the system of key is in WPA / WPA2 . If perhaps this is not the circumstance, select this option. After that try to connect your HTC U12 again to Wifi. If perhaps the authentication trouble remains, we highly recommend that you contact your service provider or a telephone retail store.