Sometimes, the HTC Desire 19+ displays the Authentication Problem message when ever you try to connect to a Wi-Fi network. This kind of error message can possibly originate from several places. So, so that you can actually connect properly to the Wifi network with your HTC Desire 19+, we decided to write this tuto. So we will discover together what to do and where to look to resolve this issue of Wifi authentication. We will see at 1st what you need to do on the HTC Desire 19+. At last, we will see what it’s important to do and check on your Wifi box.
What to do when the HTC Desire 19+ has an authentication problem on the Wifi network
Forget the Wifi network on your HTC Desire 19+
In cases where the Wi-Fi network to which you desire to connect has been changed since your last authentication, your HTC Desire 19+ may display the text message: Authentication or authentication error . In cases where the problem comes from there, the answer is very simple. Just forget about the Wifi network in your HTC Desire 19+. To achieve this, go to the settings of the Wifi network and keep pressed on the network in question. You will then have the option to choose the option: Forget this network . When it’s carried out, you can actually try again to connect to the Wifi network. If perhaps the problem is not solved, go to the next section.
Press the box button
Whether your box is Orange, Bouygues Telecom, SFR or Numéricable, it might happen to have a problem of authentication Wifi on the HTC Desire 19+ because the box is not in Synchronization mode . If you would like to activate the synchronization mode of your box, it’s extremely simple. You should find a synchronization button to press. When ever this is carried out, a light will normally start blinking. You may then try to reconnect to the Wifi network with your HTC Desire 19+. In cases where it still will not work, go to the next trick.
Retype Security password
Sometimes the authentication problem originates from the solution you type the Wifi network password. Indeed, it’s sometimes subtle to type a password Wifi on its HTC Desire 19+. We therefore advise you to try all the following possibilities:
- Type the code without spaces or hyphens
- Type the password in uppercase
- Type the password in lowercase
Restart your box
As in several computer problems, the solution is occasionally extremely simple. Indeed, 80% of the computer problems are solved by restarting the machine. We therefore recommend you to restart your box and your HTC Desire 19+. Then try to reconnect with your HTC Desire 19+.
Check box settings
In cases where non-e of the previous solutions did work, the problem might be found to be on the box of your provider. It will therefore be important to go in the parameters of the box and to test if perhaps the system of key is in WPA / WPA2 . In cases where this is not the case, choose this option. Then try to connect your HTC Desire 19+ again to Wifi. In cases where the authentication problem persists, we suggest that you contact your service provider or a telephone retail store.
