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From time to time, the HTC Desire 12 displays the Authentication Problem message when ever you try to connect to a Wi-Fi network. This kind of error message can possibly come from many places. So, so that you may connect properly to the Wifi network with your HTC Desire 12, we decided to write this tuto. So we will see together what to do and where to look to solve this issue of Wifi authentication. We will see at 1st what you must do on the HTC Desire 12. At last, we will see what it’s important to do and check on your Wifi box.

What to do when the HTC Desire 12 has an authentication problem on the Wifi network

Forget the Wifi network on your HTC Desire 12

In the event that the Wi-Fi network to which you wish to connect has been changed since your last authentication, your HTC Desire 12 may display the text: Authentication or authentication error . In the event that the issue comes from there, the solution is very simple. Just forget about the Wifi network in your HTC Desire 12. To accomplish this, go to the settings of the Wifi network and keep pressed on the network in question. You will then have the option to choose the option: Forget this network . When it’s carried out, you may try again to connect to the Wifi network. In the event that the issue is not resolved, go to the next step.

Press the box button

Whether your box is Orange, Bouygues Telecom, SFR or Numéricable, it might happen to have a issue of authentication Wifi on the HTC Desire 12 because the box is not in Synchronization mode . If you wish to activate the synchronization mode of your box, it’s extremely basic. You should find a synchronization button to press. When this is carried out, a light will normally start blinking. You may then try to reconnect to the Wifi network with your HTC Desire 12. In the event that it still will not work, go to the next trick.

Retype Password

From time to time the authentication problem comes from the solution you type the Wifi network security password. In fact, it’s sometimes subtle to type a security password Wifi on its HTC Desire 12. We therefore advise you to try all the following possibilities:

  • Type the code without spaces or hyphens
  • Type the security password in uppercase
  • Type the security password in lowercase

Restart your box

As in lots of pc problems, the solution is occasionally extremely simple. In fact, 80% of the pc problems are solved by restarting the machine. We therefore advise you to restart your box and your HTC Desire 12. Then try to reconnect with your HTC Desire 12.

Check box settings

In the event that non-e of the prior answers did work, the problem might be found to be on the box of your provider. It will therefore be important to go in the parameters of the box and to test whenever the system of key is in WPA / WPA2 . In the event that this is not the circumstance, choose this option. Then try to connect your HTC Desire 12 again to Wifi. In the event that the authentication issue carries on, we recommend that you contact your service provider or a telephone retail store.