Oftentimes, the Energy Phone Pro Qi displays the Authentication Problem message when you try to connect to a Wi-Fi network. This kind of error message can possibly result from a lot of places. So, so that you can connect properly to the Wifi network with your Energy Phone Pro Qi, we decided to write this tuto. So we will discover together what to do and where to look to resolve this issue of Wifi authentication. We will see at initially what you need to do on the Energy Phone Pro Qi. Finally, we will see what it’s important to do and check on your Wifi box.
How to proceed when the Energy Phone Pro Qi has an authentication problem on the Wifi network
Forget the Wifi network on your Energy Phone Pro Qi
In cases where the Wi-Fi network to which you wish to connect has been changed since your last authentication, your Energy Phone Pro Qi may display the message: Authentication or authentication error . In cases where the issue comes from there, the answer is quite simple. Just forget about the Wifi network in your Energy Phone Pro Qi. To do this, go to the settings of the Wifi network and keep pressed on the network in question. You will then have the option to select the option: Forget this network . When it is carried out, you can try again to connect to the Wifi network. If the issue is not fixed, go to the next step.
Press the box button
Whether your box is Orange, Bouygues Telecom, SFR or Numéricable, it may happen to have a issue of authentication Wifi on the Energy Phone Pro Qi because the box is not in Synchronization mode . If you need to activate the synchronization mode of your box, it’s extremely simple. You should find a synchronization button to press. When ever this is carried out, a light will most of the time start blinking. You may then try to reconnect to the Wifi network with your Energy Phone Pro Qi. In cases where it still doesn’t work, go to the next trick.
Retype Password
Oftentimes the authentication problem comes from the solution you type the Wifi network security password. In fact, it’s sometimes subtle to type a security password Wifi on its Energy Phone Pro Qi. We consequently advise you to try all the following possibilities:
- Type the code without spaces or hyphens
- Type the security password in uppercase
- Type the security password in lowercase
Restart your box
As in many pc problems, the solution is oftentimes extremely simple. In fact, 80% of the pc problems are solved by restarting the machine. We therefore recommend you to restart your box and your Energy Phone Pro Qi. After that try to reconnect with your Energy Phone Pro Qi.
Check box settings
In cases where non-e of the previous answers did work, the problem may be found to be on the box of your provider. It will consequently be important to go in the parameters of the box and to check in the event that the system of key is in WPA / WPA2 . In cases where this is not the case, select this option. After that try to connect your Energy Phone Pro Qi again to Wifi. In cases where the authentication issue persists, we highly recommend that you contact your service provider or a telephone retail store.
