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From time to time, the Emporia displays the Authentication Problem message when ever you try to connect to a Wi-Fi network. This sort of error message can potentially sourced from many places. So, so that you can actually connect properly to the Wifi network with your Emporia, we decided to write this guide. So we will observe together what to do and where to look to solve this problem of Wifi authentication. We will see at first what you need to do on the Emporia. At last, we will see what it is necessary to do and check on your Wifi box.

How to proceed when the Emporia has an authentication problem on the Wifi network

Forget the Wifi network on your Emporia

In the event that the Wi-Fi network to which you want to connect has been changed since your last authentication, your Emporia may display the message: Authentication or authentication error . In the event that the trouble comes from there, the solution is straightforward. Just forget about the Wifi network in your Emporia. To do this, go to the settings of the Wifi network and keep pressed on the network in question. You will after that have the option to choose the option: Forget this network . Once it is done, you can actually try again to connect to the Wifi network. In the event that the trouble is not solved, go to the next step.

Press the box button

Whether your box is Orange, Bouygues Telecom, SFR or Numéricable, it might happen to have a trouble of authentication Wifi on the Emporia because the box is not in Synchronization mode . If you would like to activate the synchronization mode of your box, it is extremely basic. You should find a synchronization button to press. When this is done, a light will normally start blinking. You’re able to after that try to reconnect to the Wifi network with your Emporia. In the event that it still does not work, go to the next trick.

Retype Password

From time to time the authentication problem originates from the technique you type the Wifi network password. Certainly, it is sometimes subtle to type a password Wifi on its Emporia. We for that reason advise you to try all the following possibilities:

  • Type the code without spaces or hyphens
  • Type the password in uppercase
  • Type the password in lowercase

Restart your box

As in lots of pc problems, the solution is sometimes extremely simple. Certainly, 80% of the pc problems are solved by restarting the machine. We therefore recommend you to restart your box and your Emporia. After that try to reconnect with your Emporia.

Check box settings

In the event that non-e of the previous answers did work, the problem may perhaps be found to be on the box of your provider. It will for that reason be necessary to go in the parameters of the box and to test whenever the system of key is in WPA / WPA2 . In the event that this is not the circumstance, choose this option. After that try to connect your Emporia again to Wifi. In the event that the authentication trouble persists, we advise that you contact your service provider or a telephone retail store.