Sometimes, the Crosscall Core-X5 displays the Authentication Problem message when you try to connect to a Wi-Fi network. This sort of error message can possibly result from many places. So, so that you’re able to connect properly to the Wifi network with your Crosscall Core-X5, we decided to write this guide. So we will find out together what to do and where to look to resolve this issue of Wifi authentication. We will see at first what you need to do on the Crosscall Core-X5. Finally, we will see what it can be required to do and check on your Wifi box.
How to proceed when the Crosscall Core-X5 has an authentication problem on the Wifi network
Forget the Wifi network on your Crosscall Core-X5
In the event that the Wi-Fi network to which you want to connect has been changed since your last authentication, your Crosscall Core-X5 may display the text: Authentication or authentication error . In the event that the issue comes from there, the answer is quite easy. Simply forget about the Wifi network in your Crosscall Core-X5. To accomplish this, go to the settings of the Wifi network and keep pressed on the network in question. You will then have the option to select the option: Forget this network . Once it is carried out, you’re able to try again to connect to the Wifi network. If perhaps the issue is not fixed, go to the next step.
Press the box button
Whether your box is Orange, Bouygues Telecom, SFR or Numéricable, it may possibly happen to have a issue of authentication Wifi on the Crosscall Core-X5 because the box is not in Synchronization mode . If you need to activate the synchronization mode of your box, it can be very basic. You should find a synchronization button to press. When this is carried out, a light will normally start blinking. You can then try to reconnect to the Wifi network with your Crosscall Core-X5. In the event that it still does not work, go to the next trick.
Retype Password
Sometimes the authentication problem originates from the solution you type the Wifi network password. Certainly, it can be sometimes subtle to type a password Wifi on its Crosscall Core-X5. We for that reason advise you to try all the following possibilities:
- Type the code without spaces or hyphens
- Type the password in uppercase
- Type the password in lowercase
Restart your box
As in many computer problems, the solution is sometimes very simple. Certainly, 80% of the computer problems are solved by restarting the machine. We therefore advise you to restart your box and your Crosscall Core-X5. Then try to reconnect with your Crosscall Core-X5.
Check box settings
In the event that none of the previous solutions did work, the problem could possibly be found to be on the box of your provider. It will for that reason be required to go in the parameters of the box and to test if perhaps the system of key is in WPA / WPA2 . In the event that this is not the circumstance, select this option. Then try to connect your Crosscall Core-X5 again to Wifi. In the event that the authentication issue carries on, we recommend that you contact your service provider or a telephone retail store.
