Oftentimes, the Bq displays the Authentication Problem message when you try to connect to a Wi-Fi network. This sort of error message can potentially come from many places. So, so that you can actually connect properly to the Wifi network with your Bq, we decided to write this tuto. So we will discover together what to do and where to look to resolve this problem of Wifi authentication. We will see at 1st what you need to do on the Bq. Finally, we will see what it is required to do and check on your Wifi box.
What to do when the Bq has an authentication problem on the Wifi network
Forget the Wifi network on your Bq
In cases where the Wi-Fi network to which you want to connect has been changed since your last authentication, your Bq may display the text: Authentication or authentication error . In cases where the issue comes from there, the solution is very simple. Just forget about the Wifi network in your Bq. To achieve this, go to the settings of the Wifi network and keep pressed on the network in question. You will after that have the option to choose the option: Forget this network . Once it’s carried out, you can actually try again to connect to the Wifi network. If the issue is not resolved, go to the next section.
Press the box button
Whether your box is Orange, Bouygues Telecom, SFR or Numéricable, it may happen to have a issue of authentication Wifi on the Bq because the box is not in Synchronization mode . If you need to activate the synchronization mode of your box, it is extremely basic. You should find a synchronization button to press. When ever this is carried out, a light will most of the time start blinking. You can actually after that try to reconnect to the Wifi network with your Bq. In cases where it still will not work, go to the next trick.
Retype Password
Oftentimes the authentication problem comes from the technique you type the Wifi network security password. In fact, it is sometimes subtle to type a security password Wifi on its Bq. We for that reason advise you to try all the following possibilities:
- Type the code without spaces or hyphens
- Type the security password in uppercase
- Type the security password in lowercase
Restart your box
As in many laptop problems, the solution is oftentimes extremely simple. In fact, 80% of the laptop problems are solved by restarting the machine. We therefore recommend you to restart your box and your Bq. After that try to reconnect with your Bq.
Check box settings
In cases where none of the previous answers did work, the problem may perhaps be found to be on the box of your provider. It will for that reason be required to go in the parameters of the box and to test whenever the system of key is in WPA / WPA2 . In cases where this is not the circumstance, choose this option. After that try to connect your Bq again to Wifi. In cases where the authentication issue remains, we recommend that you contact your service provider or a telephone store.
