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Oftentimes, the Blackviews A5 displays the Authentication Problem message when you try to connect to a Wi-Fi network. This kind of error message can possibly originate from a lot of places. So, so that you’re able to connect properly to the Wifi network with your Blackviews A5, we decided to produce this guide. So we will observe together what to do and where to look to solve this issue of Wifi authentication. We will see at first what you have to do on the Blackviews A5. At last, we will see what it is necessary to do and check on your Wifi box.

What to do when the Blackviews A5 has an authentication problem on the Wifi network

Forget the Wifi network on your Blackviews A5

In the event that the Wi-Fi network to which you desire to connect has been changed since your last authentication, your Blackviews A5 may display the message: Authentication or authentication error . In the event that the trouble comes from there, the solution is straightforward. Just forget about the Wifi network in your Blackviews A5. To get this done, go to the settings of the Wifi network and keep pressed on the network in question. You will then have the option to select the option: Forget this network . When it is carried out, you’re able to try again to connect to the Wifi network. If the trouble is not fixed, go to the next section.

Press the box button

Whether your box is Orange, Bouygues Telecom, SFR or Numéricable, it might happen to have a trouble of authentication Wifi on the Blackviews A5 because the box is not in Synchronization mode . If you need to activate the synchronization mode of your box, it is extremely simple. You should find a synchronization button to press. When ever this is carried out, a light will normally start blinking. You’re able to then try to reconnect to the Wifi network with your Blackviews A5. In the event that it still doesn’t function, go to the next trick.

Retype Password

Oftentimes the authentication problem comes from the method you type the Wifi network security password. In fact, it is sometimes subtle to type a security password Wifi on its Blackviews A5. We therefore advise you to try all the following possibilities:

  • Type the code without spaces or hyphens
  • Type the security password in uppercase
  • Type the security password in lowercase

Restart your box

As in a great many laptop problems, the solution is from time to time extremely simple. In fact, 80% of the laptop problems are solved by restarting the machine. We therefore recommend you to restart your box and your Blackviews A5. After that try to reconnect with your Blackviews A5.

Check box settings

In the event that non-e of the previous answers did function, the problem could possibly be found to be on the box of your provider. It will therefore be necessary to go in the parameters of the box and to test if the system of key is in WPA / WPA2 . In the event that this is not the case, select this option. After that try to connect your Blackviews A5 again to Wifi. In the event that the authentication trouble continues, we highly recommend that you contact your service provider or a telephone store.