Oftentimes, the BlackBerry KEYone displays the Authentication Problem message when ever you try to connect to a Wi-Fi network. This kind of error message can possibly be caused by several places. So, so that youre able to connect properly to the Wifi network with your BlackBerry KEYone, we decided to produce this guide. So we will discover together what to do and where to look to solve this problem of Wifi authentication. We will see at first what you must do on the BlackBerry KEYone. Finally, we will see what it is necessary to do and check on your Wifi box.
How to proceed when the BlackBerry KEYone has an authentication problem on the Wifi network
Forget the Wifi network on your BlackBerry KEYone
If perhaps the Wi-Fi network to which you want to connect has been changed since your last authentication, your BlackBerry KEYone may display the text message: Authentication or authentication error . If perhaps the issue comes from there, the answer is fairly simple. Just forget about the Wifi network in your BlackBerry KEYone. To do this, go to the settings of the Wifi network and keep pressed on the network in question. You will after that have the option to select the option: Forget this network . When it’s completed, youre able to try again to connect to the Wifi network. If perhaps the issue is not fixed, go to the next step.
Press the box button
Whether your box is Orange, Bouygues Telecom, SFR or Numéricable, it may possibly happen to have a issue of authentication Wifi on the BlackBerry KEYone because the box is not in Synchronization mode . If you would like to activate the synchronization mode of your box, it is incredibly simple. You should find a synchronization button to press. When ever this is completed, a light will normally start blinking. Youre able to after that try to reconnect to the Wifi network with your BlackBerry KEYone. If perhaps it still doesn’t function, go to the next trick.
Retype Security password
Oftentimes the authentication problem comes from the way you type the Wifi network password. Indeed, it is sometimes subtle to type a password Wifi on its BlackBerry KEYone. We for that reason advise you to try all the following possibilities:
- Type the code without spaces or hyphens
- Type the password in uppercase
- Type the password in lowercase
Restart your box
As in a great many computer problems, the solution is from time to time incredibly simple. Indeed, 80% of the computer problems are solved by restarting the machine. We therefore recommend you to restart your box and your BlackBerry KEYone. Then try to reconnect with your BlackBerry KEYone.
Check box settings
If perhaps non-e of the previous answers did function, the problem might be found to be on the box of your provider. It will for that reason be necessary to go in the parameters of the box and to test if the system of key is in WPA / WPA2 . If perhaps this is not the circumstance, select this option. Then try to connect your BlackBerry KEYone again to Wifi. If perhaps the authentication issue persists, we suggest that you contact your service provider or a telephone retail store.
