Occasionally, the Aquaris X5 displays the Authentication Problem message when ever you try to connect to a Wi-Fi network. This sort of error message can possibly be caused by several places. So, so that youre able to connect properly to the Wifi network with your Aquaris X5, we decided to produce this guide. So we will see together what to do and where to look to solve this problem of Wifi authentication. We will see at first what you must do on the Aquaris X5. Finally, we will see what it is necessary to do and check on your Wifi box.
How to proceed when the Aquaris X5 has an authentication problem on the Wifi network
Forget the Wifi network on your Aquaris X5
If the Wi-Fi network to which you want to connect has been changed since your last authentication, your Aquaris X5 may display the text: Authentication or authentication error . If the problem comes from there, the solution is fairly simple. Simply forget about the Wifi network in your Aquaris X5. To achieve this, go to the settings of the Wifi network and keep pressed on the network in question. You will then have the option to select the option: Forget this network . Once it’s carried out, youre able to try again to connect to the Wifi network. If perhaps the problem is not fixed, go to the next section.
Press the box button
Whether your box is Orange, Bouygues Telecom, SFR or Numéricable, it may happen to have a problem of authentication Wifi on the Aquaris X5 because the box is not in Synchronization mode . If you want to activate the synchronization mode of your box, it is very simple. You should find a synchronization button to press. When ever this is carried out, a light will normally start blinking. Youre able to then try to reconnect to the Wifi network with your Aquaris X5. If it still doesn’t work, go to the next trick.
Retype Security password
Occasionally the authentication problem originates from the technique you type the Wifi network password. Indeed, it is sometimes subtle to type a password Wifi on its Aquaris X5. We for that reason advise you to try all the following possibilities:
- Type the code without spaces or hyphens
- Type the password in uppercase
- Type the password in lowercase
Restart your box
As in lots of pc problems, the solution is sometimes very simple. Indeed, 80% of the pc problems are solved by restarting the machine. We therefore recommend you to restart your box and your Aquaris X5. Then try to reconnect with your Aquaris X5.
Check box settings
If non-e of the prior solutions did work, the problem may be found to be on the box of your provider. It will for that reason be necessary to go in the parameters of the box and to check in the event that the system of key is in WPA / WPA2 . If this is not the case, select this option. Then try to connect your Aquaris X5 again to Wifi. If the authentication problem persists, we recommend that you contact your service provider or a telephone store.
