From time to time, the Aquaris E5 HD displays the Authentication Problem message when you try to connect to a Wi-Fi network. This kind of error message can possibly sourced from several places. So, so that youre able to connect properly to the Wifi network with your Aquaris E5 HD, we decided to write this guide. So we will see together what to do and where to look to resolve this issue of Wifi authentication. We will see at 1st what you must do on the Aquaris E5 HD. At last, we will see what it is important to do and check on your Wifi box.
What to do when the Aquaris E5 HD has an authentication problem on the Wifi network
Forget the Wifi network on your Aquaris E5 HD
In the event that the Wi-Fi network to which you want to connect has been changed since your last authentication, your Aquaris E5 HD may display the text: Authentication or authentication error . In the event that the problem comes from there, the answer is quite easy. Simply forget about the Wifi network in your Aquaris E5 HD. To do this, go to the settings of the Wifi network and keep pressed on the network in question. You will then have the option to choose the option: Forget this network . Once it’s carried out, youre able to try again to connect to the Wifi network. If the problem is not fixed, go to the next section.
Press the box button
Whether your box is Orange, Bouygues Telecom, SFR or Numéricable, it may possibly happen to have a problem of authentication Wifi on the Aquaris E5 HD because the box is not in Synchronization mode . If you want to activate the synchronization mode of your box, it is incredibly basic. You should find a synchronization button to press. When ever this is carried out, a light will most of the time start blinking. Youre able to then try to reconnect to the Wifi network with your Aquaris E5 HD. In the event that it still will not function, go to the next trick.
Retype Password
From time to time the authentication problem comes from the solution you type the Wifi network security password. In truth, it is sometimes subtle to type a security password Wifi on its Aquaris E5 HD. We consequently advise you to try all the following possibilities:
- Type the code without spaces or hyphens
- Type the security password in uppercase
- Type the security password in lowercase
Restart your box
As in a great many computer problems, the solution is oftentimes incredibly simple. In truth, 80% of the computer problems are solved by restarting the machine. We therefore recommend you to restart your box and your Aquaris E5 HD. Then try to reconnect with your Aquaris E5 HD.
Check box settings
In the event that none of the prior solutions did function, the problem could possibly be found to be on the box of your provider. It will consequently be important to go in the parameters of the box and to check in cases where the system of key is in WPA / WPA2 . In the event that this is not the circumstance, choose this option. Then try to connect your Aquaris E5 HD again to Wifi. In the event that the authentication problem continues, we advise that you contact your service provider or a telephone store.
