Sometimes, the Alcatel Pixi 4 displays the Authentication Problem message when ever you try to connect to a Wi-Fi network. This kind of error message can potentially originate from several places. So, so that you may connect properly to the Wifi network with your Alcatel Pixi 4, we decided to produce this tuto. So we will see together what to do and where to look to solve this problem of Wifi authentication. We will see at 1st what you must do on the Alcatel Pixi 4. At last, we will see what it’s necessary to do and check on your Wifi box.
What to do when the Alcatel Pixi 4 has an authentication problem on the Wifi network
Forget the Wifi network on your Alcatel Pixi 4
If perhaps the Wi-Fi network to which you wish to connect has been changed since your last authentication, your Alcatel Pixi 4 may display the text message: Authentication or authentication error . If perhaps the issue comes from there, the solution is fairly simple. Just forget about the Wifi network in your Alcatel Pixi 4. To achieve this, go to the settings of the Wifi network and keep pressed on the network in question. You will then have the option to select the option: Forget this network . When it’s carried out, you may try again to connect to the Wifi network. If perhaps the issue is not solved, go to the next step.
Press the box button
Whether your box is Orange, Bouygues Telecom, SFR or Numéricable, it may happen to have a issue of authentication Wifi on the Alcatel Pixi 4 because the box is not in Synchronization mode . If you would like to activate the synchronization mode of your box, it’s extremely simple. You should find a synchronization button to press. When this is carried out, a light will normally start blinking. You may then try to reconnect to the Wifi network with your Alcatel Pixi 4. If perhaps it still doesn’t work, go to the next trick.
Retype Security password
Sometimes the authentication problem comes from the technique you type the Wifi network security password. Indeed, it’s sometimes subtle to type a security password Wifi on its Alcatel Pixi 4. We for that reason advise you to try all the following possibilities:
- Type the code without spaces or hyphens
- Type the security password in uppercase
- Type the security password in lowercase
Restart your box
As in many computer problems, the solution is oftentimes extremely simple. Indeed, 80% of the computer problems are solved by restarting the machine. We therefore advise you to restart your box and your Alcatel Pixi 4. Then try to reconnect with your Alcatel Pixi 4.
Check box settings
If perhaps none of the prior answers did work, the problem might be found to be on the box of your provider. It will for that reason be necessary to go in the parameters of the box and to check in cases where the system of key is in WPA / WPA2 . If perhaps this is not the case, select this option. Then try to connect your Alcatel Pixi 4 again to Wifi. If perhaps the authentication issue continues, we recommend that you contact your service provider or a telephone store.
