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Sometimes, the Alcatel 3x displays the Authentication Problem message when you try to connect to a Wi-Fi network. This kind of error message can potentially originate from a lot of places. So, so that you may connect properly to the Wifi network with your Alcatel 3x, we decided to write this tuto. So we will discover together what to do and where to look to resolve this problem of Wifi authentication. We will see at first what you must do on the Alcatel 3x. At last, we will see what it’s necessary to do and check on your Wifi box.

How to proceed when the Alcatel 3x has an authentication problem on the Wifi network

Forget the Wifi network on your Alcatel 3x

If perhaps the Wi-Fi network to which you wish to connect has been changed since your last authentication, your Alcatel 3x may display the text message: Authentication or authentication error . If perhaps the issue comes from there, the answer is quite simple. Simply forget about the Wifi network in your Alcatel 3x. To accomplish this, go to the settings of the Wifi network and keep pressed on the network in question. You will after that have the option to choose the option: Forget this network . When it’s done, you may try again to connect to the Wifi network. If perhaps the issue is not solved, go to the next step.

Press the box button

Whether your box is Orange, Bouygues Telecom, SFR or Numéricable, it might happen to have a issue of authentication Wifi on the Alcatel 3x because the box is not in Synchronization mode . If you want to activate the synchronization mode of your box, it’s very simple. You should find a synchronization button to press. When ever this is done, a light will most of the time start blinking. You’re able to after that try to reconnect to the Wifi network with your Alcatel 3x. If perhaps it still will not function, go to the next trick.

Retype Security password

Sometimes the authentication problem comes from the way you type the Wifi network password. In truth, it’s sometimes subtle to type a password Wifi on its Alcatel 3x. We therefore advise you to try all the following possibilities:

  • Type the code without spaces or hyphens
  • Type the password in uppercase
  • Type the password in lowercase

Restart your box

As in lots of computer problems, the solution is from time to time very simple. In truth, 80% of the computer problems are solved by restarting the machine. We therefore advise you to restart your box and your Alcatel 3x. After that try to reconnect with your Alcatel 3x.

Check box settings

If perhaps non-e of the previous solutions did function, the problem may perhaps be found to be on the box of your provider. It will therefore be necessary to go in the parameters of the box and to test if the system of key is in WPA / WPA2 . If perhaps this is not the case, choose this option. After that try to connect your Alcatel 3x again to Wifi. If perhaps the authentication issue carries on, we highly recommend that you contact your service provider or a telephone retail store.