Samsung Galaxy J5: Wifi Authentication Problem

Occasionally, the Samsung Galaxy J5 displays the Authentication Problem message when you try to connect to a Wi-Fi network. This sort of error message can potentially be caused by a lot of places. So, so that you’re able to connect properly to the Wifi network with your Samsung Galaxy J5, we decided to write this guide. So we will discover together what to do and where to look to resolve this problem of Wifi authentication. We will see at first what you need to do on the Samsung Galaxy J5. At last, we will see what it’s important to do and check on your Wifi box.

What to do when the Samsung Galaxy J5 has an authentication problem on the Wifi network

Forget the Wifi network on your Samsung Galaxy J5

In the event that the Wi-Fi network to which you wish to connect has been changed since your last authentication, your Samsung Galaxy J5 may display the text message: Authentication or authentication error . In the event that the problem comes from there, the answer is quite easy. Simply forget about the Wifi network in your Samsung Galaxy J5. To do this, go to the settings of the Wifi network and keep pressed on the network in question. You will then have the option to choose the option: Forget this network . When it’s carried out, you’re able to try again to connect to the Wifi network. In the event that the problem is not fixed, go to the next step.

Press the box button

Whether your box is Orange, Bouygues Telecom, SFR or Numéricable, it might happen to have a problem of authentication Wifi on the Samsung Galaxy J5 because the box is not in Synchronization mode . If you wish to activate the synchronization mode of your box, it’s incredibly basic. You should find a synchronization button to press. When ever this is carried out, a light will most of the time start blinking. You can actually then try to reconnect to the Wifi network with your Samsung Galaxy J5. In the event that it still will not work, go to the next trick.

Retype Password

Occasionally the authentication problem originates from the method you type the Wifi network password. Certainly, it’s sometimes subtle to type a password Wifi on its Samsung Galaxy J5. We therefore advise you to try all the following possibilities:

  • Type the code without spaces or hyphens
  • Type the password in uppercase
  • Type the password in lowercase

Restart your box

As in a great many computer problems, the solution is at times incredibly simple. Certainly, 80% of the computer problems are solved by restarting the machine. We therefore advise you to restart your box and your Samsung Galaxy J5. Then try to reconnect with your Samsung Galaxy J5.

Check box settings

In the event that none of the prior answers did work, the problem could possibly be found to be on the box of your provider. It will therefore be important to go in the parameters of the box and to check if the system of key is in WPA / WPA2 . In the event that this is not the circumstance, choose this option. Then try to connect your Samsung Galaxy J5 again to Wifi. In the event that the authentication problem remains, we suggest that you contact your service provider or a telephone retail store.