At times, the Samsung Galaxy J5 2017 displays the Authentication Problem message when you try to connect to a Wi-Fi network. This sort of error message can potentially result from a lot of places. So, so that you can actually connect properly to the Wifi network with your Samsung Galaxy J5 2017, we decided to write this tuto. So we will find out together what to do and where to look to resolve this problem of Wifi authentication. We will see at first of all what you have to do on the Samsung Galaxy J5 2017. Finally, we will see what it is important to do and check on your Wifi box.
How to proceed when the Samsung Galaxy J5 2017 has an authentication problem on the Wifi network
Forget the Wifi network on your Samsung Galaxy J5 2017
In the event that the Wi-Fi network to which you desire to connect has been changed since your last authentication, your Samsung Galaxy J5 2017 may display the message: Authentication or authentication error . In the event that the trouble comes from there, the answer is quite easy. Just forget about the Wifi network in your Samsung Galaxy J5 2017. To achieve this, go to the settings of the Wifi network and keep pressed on the network in question. You will then have the option to choose the option: Forget this network . Once it’s done, you can actually try again to connect to the Wifi network. If perhaps the trouble is not solved, go to the next section.
Press the box button
Whether your box is Orange, Bouygues Telecom, SFR or Numéricable, it may possibly happen to have a trouble of authentication Wifi on the Samsung Galaxy J5 2017 because the box is not in Synchronization mode . If you want to activate the synchronization mode of your box, it is incredibly basic. You should find a synchronization button to press. When this is done, a light will normally start blinking. You may then try to reconnect to the Wifi network with your Samsung Galaxy J5 2017. In the event that it still will not work, go to the next trick.
Retype Password
At times the authentication problem comes from the solution you type the Wifi network security password. In truth, it is sometimes subtle to type a security password Wifi on its Samsung Galaxy J5 2017. We consequently advise you to try all the following possibilities:
- Type the code without spaces or hyphens
- Type the security password in uppercase
- Type the security password in lowercase
Restart your box
As in lots of computer problems, the solution is oftentimes incredibly simple. In truth, 80% of the computer problems are solved by restarting the machine. We therefore recommend you to restart your box and your Samsung Galaxy J5 2017. Then try to reconnect with your Samsung Galaxy J5 2017.
Check box settings
In the event that none of the prior solutions did work, the problem may perhaps be found to be on the box of your provider. It will consequently be important to go in the parameters of the box and to test if perhaps the system of key is in WPA / WPA2 . In the event that this is not the case, choose this option. Then try to connect your Samsung Galaxy J5 2017 again to Wifi. In the event that the authentication trouble continues, we recommend that you contact your service provider or a telephone retail store.
