Sometimes, the Neffos C9 displays the Authentication Problem message when ever you try to connect to a Wi-Fi network. This kind of error message can possibly originate from many places. So, so that you may connect properly to the Wifi network with your Neffos C9, we decided to write this tuto. So we will see together what to do and where to look to resolve this issue of Wifi authentication. We will see at first what you must do on the Neffos C9. Finally, we will see what it’s necessary to do and check on your Wifi box.
How to proceed when the Neffos C9 has an authentication problem on the Wifi network
Forget the Wifi network on your Neffos C9
Whenever the Wi-Fi network to which you wish to connect has been changed since your last authentication, your Neffos C9 may display the message: Authentication or authentication error . Whenever the problem comes from there, the answer is straightforward. Simply forget about the Wifi network in your Neffos C9. To get this done, go to the settings of the Wifi network and keep pressed on the network in question. You will after that have the option to choose the option: Forget this network . When it is carried out, you may try again to connect to the Wifi network. If perhaps the problem is not solved, go to the next section.
Press the box button
Whether your box is Orange, Bouygues Telecom, SFR or Numéricable, it might happen to have a problem of authentication Wifi on the Neffos C9 because the box is not in Synchronization mode . If you need to activate the synchronization mode of your box, it’s very basic. You should find a synchronization button to press. When ever this is carried out, a light will most of the time start blinking. You can after that try to reconnect to the Wifi network with your Neffos C9. Whenever it still doesn’t function, go to the next trick.
Retype Password
Sometimes the authentication problem comes from the method you type the Wifi network security password. In truth, it’s sometimes subtle to type a security password Wifi on its Neffos C9. We therefore advise you to try all the following possibilities:
- Type the code without spaces or hyphens
- Type the security password in uppercase
- Type the security password in lowercase
Restart your box
As in many computer problems, the solution is at times very simple. In truth, 80% of the computer problems are solved by restarting the machine. We therefore advise you to restart your box and your Neffos C9. After that try to reconnect with your Neffos C9.
Check box settings
Whenever non-e of the prior answers did function, the problem might be found to be on the box of your provider. It will therefore be necessary to go in the parameters of the box and to check in the event that the system of key is in WPA / WPA2 . Whenever this is not the circumstance, choose this option. After that try to connect your Neffos C9 again to Wifi. Whenever the authentication problem carries on, we suggest that you contact your service provider or a telephone retail store.
