You have just acquired an Motorola Moto X and when you turn it on, it displays the following error message: SIM card not recognized. Occasionally the Motorola Moto X does not recognize the SIM card and displays this message. In this case, it is not necessarily required to bring the Motorola Moto X directly back. Indeed, there are several tricks to solve this issue. We will consequently see in this tuto, what are the things to do and check in order that the SIM card is recognized on your Motorola Moto X.
What to do when the SIM card is not recognized on my Motorola Moto X
Whenever the SIM card is not recognized on your Motorola Moto X, below is a list of things which could help you determine the source of the issue, see repairing the issue.
Clean SIM card
One of the first things to do if the SIM card is not recognized on your Motorola Moto X is to wash it up. In truth, it might happen that dirt partially prevents the contact between the SIM card and the cellphone. To wash it, pass a small dab of cloth over it and check if it is not damaged.
Check the location of the SIM card on your Motorola Moto X
Occasionally the issue might originate from the location of the SIM card. In truth, it often happens that tiny metal plugs that normally have to come in contact with the SIM card are a little relaxed. When this is the case, this prevents the Motorola Moto X from reading the SIM card. To solve this issue, you simply have to thicken the SIM a little by gluing 1 or two pieces of tape at the back.
Test the SIM card on another cellphone
To find out if the issue originates from the SIM card, youre able to test it on another phone and you will have your answer. In case it is not recognized on other devices, youre able to modify the SIM card.
Try another SIM card on your Motorola Moto X
Whenever the two previous steps do not give anything, it is actually required to test another SIM card to find out in cases where the issue originates from the card. Indeed, in cases where other SIM card work on the Motorola Moto X, it is actually because the issue originates from the card. Otherwise, it is actually at the level of the cellphone that we will have to look.
Confirm that your Motorola Moto X is not Simlocker
If you have tried several SIM cards on the Motorola Moto X and non-e are recognized, the cellphone could be Simlocker. It indicates that the Motorola Moto X will recognize only the SIM card of a certain operator. In this case, you have to unlock it. You will find without a hassle a lot of offer on the net which could do that.
Check that the problem will not originate from the ROM installed on the Motorola Moto X
This part mainly concerns the people who root the Motorola Moto X to install a ROM that is not initial. Whenever this is actually what you have done, be aware that the unrecognized SIM card issue is quite common after setting up new ROMs. We highly recommend that you reinstall an initial ROM and re-test it.
Whenever nothing works
Whenever all the above solutions do not work, we recommend you to bring your Motorola Moto X and the SIM card back to 1 of your operator’s shops.
