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At times, the Motorola Moto G5S displays the Authentication Problem message when you try to connect to a Wi-Fi network. This kind of error message can possibly sourced from several places. So, so that you can actually connect properly to the Wifi network with your Motorola Moto G5S, we decided to produce this guide. So we will observe together what to do and where to look to solve this problem of Wifi authentication. We will see at first what you have to do on the Motorola Moto G5S. At last, we will see what it is actually required to do and check on your Wifi box.

How to proceed when the Motorola Moto G5S has an authentication problem on the Wifi network

Forget the Wifi network on your Motorola Moto G5S

If the Wi-Fi network to which you desire to connect has been changed since your last authentication, your Motorola Moto G5S may display the text message: Authentication or authentication error . If the problem comes from there, the solution is very simple. Just forget about the Wifi network in your Motorola Moto G5S. To get this done, go to the settings of the Wifi network and keep pressed on the network in question. You will after that have the option to choose the option: Forget this network . Once it’s done, you can actually try again to connect to the Wifi network. In the event that the problem is not resolved, go to the next section.

Press the box button

Whether your box is Orange, Bouygues Telecom, SFR or Numéricable, it may happen to have a problem of authentication Wifi on the Motorola Moto G5S because the box is not in Synchronization mode . If you need to activate the synchronization mode of your box, it is actually very simple. You should find a synchronization button to press. When ever this is done, a light will normally start blinking. You can actually after that try to reconnect to the Wifi network with your Motorola Moto G5S. If it still does not work, go to the next trick.

Retype Password

At times the authentication problem originates from the technique you type the Wifi network password. In truth, it is actually sometimes subtle to type a password Wifi on its Motorola Moto G5S. We for that reason advise you to try all the following possibilities:

  • Type the code without spaces or hyphens
  • Type the password in uppercase
  • Type the password in lowercase

Restart your box

As in a great many pc problems, the solution is occasionally very simple. In truth, 80% of the pc problems are solved by restarting the machine. We therefore advise you to restart your box and your Motorola Moto G5S. Then try to reconnect with your Motorola Moto G5S.

Check box settings

If non-e of the prior solutions did work, the problem may be found to be on the box of your provider. It will for that reason be required to go in the parameters of the box and to check in the event that the system of key is in WPA / WPA2 . If this is not the circumstance, choose this option. Then try to connect your Motorola Moto G5S again to Wifi. If the authentication problem carries on, we highly recommend that you contact your service provider or a telephone retail store.