Sometimes, the Motorola Moto e5 displays the Authentication Problem message when you try to connect to a Wi-Fi network. This kind of error message can potentially result from a lot of places. So, so that you may connect properly to the Wifi network with your Motorola Moto e5, we decided to produce this guide. So we will find out together what to do and where to look to resolve this problem of Wifi authentication. We will see at first of all what you must do on the Motorola Moto e5. Finally, we will see what it truly is important to do and check on your Wifi box.
How to proceed when the Motorola Moto e5 has an authentication problem on the Wifi network
Forget the Wifi network on your Motorola Moto e5
In cases where the Wi-Fi network to which you wish to connect has been changed since your last authentication, your Motorola Moto e5 may display the text: Authentication or authentication error . In cases where the problem comes from there, the solution is straightforward. Just forget about the Wifi network in your Motorola Moto e5. To accomplish this, go to the settings of the Wifi network and keep pressed on the network in question. You will then have the option to select the option: Forget this network . When it’s completed, you may try again to connect to the Wifi network. If perhaps the problem is not solved, go to the next section.
Press the box button
Whether your box is Orange, Bouygues Telecom, SFR or Numéricable, it might happen to have a problem of authentication Wifi on the Motorola Moto e5 because the box is not in Synchronization mode . If you want to activate the synchronization mode of your box, it truly is incredibly simple. You should find a synchronization button to press. When ever this is completed, a light will normally start blinking. You may then try to reconnect to the Wifi network with your Motorola Moto e5. In cases where it still will not work, go to the next trick.
Retype Password
Sometimes the authentication problem originates from the method you type the Wifi network password. Indeed, it truly is sometimes subtle to type a password Wifi on its Motorola Moto e5. We consequently advise you to try all the following possibilities:
- Type the code without spaces or hyphens
- Type the password in uppercase
- Type the password in lowercase
Restart your box
As in several computer problems, the solution is from time to time incredibly simple. Indeed, 80% of the computer problems are solved by restarting the machine. We therefore advise you to restart your box and your Motorola Moto e5. After that try to reconnect with your Motorola Moto e5.
Check box settings
In cases where none of the prior solutions did work, the problem could possibly be found to be on the box of your provider. It will consequently be important to go in the parameters of the box and to check in the event that the system of key is in WPA / WPA2 . In cases where this is not the circumstance, select this option. After that try to connect your Motorola Moto e5 again to Wifi. In cases where the authentication problem persists, we advise that you contact your service provider or a telephone retail store.
