Moto Z2 Play: Wifi Authentication Problem

From time to time, the Moto Z2 Play displays the Authentication Problem message when ever you try to connect to a Wi-Fi network. This sort of error message can possibly originate from several places. So, so that you may connect properly to the Wifi network with your Moto Z2 Play, we decided to write this guide. So we will observe together what to do and where to look to solve this issue of Wifi authentication. We will see at 1st what you need to do on the Moto Z2 Play. At last, we will see what it can be important to do and check on your Wifi box.

How to proceed when the Moto Z2 Play has an authentication problem on the Wifi network

Forget the Wifi network on your Moto Z2 Play

If the Wi-Fi network to which you desire to connect has been changed since your last authentication, your Moto Z2 Play may display the message: Authentication or authentication error . If the problem comes from there, the answer is quite easy. Simply forget about the Wifi network in your Moto Z2 Play. To do this, go to the settings of the Wifi network and keep pressed on the network in question. You will then have the option to select the option: Forget this network . When it is done, you may try again to connect to the Wifi network. If the problem is not fixed, go to the next step.

Press the box button

Whether your box is Orange, Bouygues Telecom, SFR or Numéricable, it may possibly happen to have a problem of authentication Wifi on the Moto Z2 Play because the box is not in Synchronization mode . If you would like to activate the synchronization mode of your box, it can be incredibly basic. You should find a synchronization button to press. When ever this is done, a light will normally start blinking. You may then try to reconnect to the Wifi network with your Moto Z2 Play. If it still doesn’t function, go to the next trick.

Retype Password

From time to time the authentication problem comes from the technique you type the Wifi network security password. Indeed, it can be sometimes subtle to type a security password Wifi on its Moto Z2 Play. We therefore advise you to try all the following possibilities:

  • Type the code without spaces or hyphens
  • Type the security password in uppercase
  • Type the security password in lowercase

Restart your box

As in many computer problems, the solution is at times incredibly simple. Indeed, 80% of the computer problems are solved by restarting the machine. We therefore recommend you to restart your box and your Moto Z2 Play. Then try to reconnect with your Moto Z2 Play.

Check box settings

If none of the previous answers did function, the problem could be found to be on the box of your provider. It will therefore be important to go in the parameters of the box and to test in cases where the system of key is in WPA / WPA2 . If this is not the case, select this option. Then try to connect your Moto Z2 Play again to Wifi. If the authentication problem persists, we highly recommend that you contact your service provider or a telephone retail store.